Service quality monitoring in confined spaces through mining Twitter data
Promoting public transport depends on adapting effective tools for concurrent monitoring of perceived service quality. Social media feeds, in general, provide an opportunity to ubiquitously look for service quality events, but when applied to confined geographic area such as a transport node, the sp...
| Main Authors: | , , , |
|---|---|
| Format: | Article |
| Language: | English |
| Published: |
University of Maine
2020-12-01
|
| Series: | Journal of Spatial Information Science |
| Subjects: | |
| Online Access: | http://josis.org/index.php/josis/article/view/603 |