Development of the Incident Management Model in an Enterprise Information System Based on a Three-Tier Architecture Using Key (Relevant) Metrics
The aim of the study is to increase the efficiency of the incident management process in an enterprise information system. The article analyzes the work on improving the incident management process. The expediency of applying a number of key metrics is substantiated, which makes it possible to asses...
| Main Authors: | , |
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| Format: | Article |
| Language: | English |
| Published: |
Plekhanov Russian University of Economics
2020-06-01
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| Series: | Открытое образование (Москва) |
| Subjects: | |
| Online Access: | https://openedu.rea.ru/jour/article/view/733 |