Perancangan Aplikasi E-CRM Pada PT Manfuku Sejahtera Indonesia
The purpose of this research is to build an electronic Customer Relationship Management applications based computer by using Internet technology to enhance customer relationships. The research method is to do with company business process analysis in maintaining relationships with customers and deve...
| Main Authors: | , |
|---|---|
| Format: | Article |
| Language: | English |
| Published: |
Bina Nusantara University
2010-06-01
|
| Series: | ComTech |
| Subjects: | |
| Online Access: | https://journal.binus.ac.id/index.php/comtech/article/view/2198 |
| _version_ | 1797723232875315200 |
|---|---|
| author | Inayatulloh Inayatulloh Andi Sukandi |
| author_facet | Inayatulloh Inayatulloh Andi Sukandi |
| author_sort | Inayatulloh Inayatulloh |
| collection | DOAJ |
| description | The purpose of this research is to build an electronic Customer Relationship Management applications based computer by using Internet technology to enhance customer relationships. The research method is to do with company business process analysis in maintaining relationships with customers and develop computer-based applications that support enterprise business processes. In analyzing the company's business processes carried out several activities with the company to get the information required and the design of applications that will be built in accordance with needs. The conclusion the implementation of an electronic application web-based Customer Relationship Management can help companies improve relationships with customers based on questionnaires conducted several post-application. Conclusion of this paper is in improving relationships with customers built an electronic Customer Relationship Management applications based computer by using Internet technology that allows companies in gaining new customers, maintain customer loyalty with an intermediary application. |
| first_indexed | 2024-03-12T09:58:56Z |
| format | Article |
| id | doaj.art-f52e0cb47e48443c98e4a19a8ebd2d83 |
| institution | Directory Open Access Journal |
| issn | 2087-1244 2476-907X |
| language | English |
| last_indexed | 2024-03-12T09:58:56Z |
| publishDate | 2010-06-01 |
| publisher | Bina Nusantara University |
| record_format | Article |
| series | ComTech |
| spelling | doaj.art-f52e0cb47e48443c98e4a19a8ebd2d832023-09-02T11:57:15ZengBina Nusantara UniversityComTech2087-12442476-907X2010-06-0111889910.21512/comtech.v1i1.21981610Perancangan Aplikasi E-CRM Pada PT Manfuku Sejahtera IndonesiaInayatulloh Inayatulloh0Andi Sukandi1Bina Nusantara UniversityBina Nusantara UniversityThe purpose of this research is to build an electronic Customer Relationship Management applications based computer by using Internet technology to enhance customer relationships. The research method is to do with company business process analysis in maintaining relationships with customers and develop computer-based applications that support enterprise business processes. In analyzing the company's business processes carried out several activities with the company to get the information required and the design of applications that will be built in accordance with needs. The conclusion the implementation of an electronic application web-based Customer Relationship Management can help companies improve relationships with customers based on questionnaires conducted several post-application. Conclusion of this paper is in improving relationships with customers built an electronic Customer Relationship Management applications based computer by using Internet technology that allows companies in gaining new customers, maintain customer loyalty with an intermediary application.https://journal.binus.ac.id/index.php/comtech/article/view/2198customer loyalty, customer relationship management, computer applications |
| spellingShingle | Inayatulloh Inayatulloh Andi Sukandi Perancangan Aplikasi E-CRM Pada PT Manfuku Sejahtera Indonesia ComTech customer loyalty, customer relationship management, computer applications |
| title | Perancangan Aplikasi E-CRM Pada PT Manfuku Sejahtera Indonesia |
| title_full | Perancangan Aplikasi E-CRM Pada PT Manfuku Sejahtera Indonesia |
| title_fullStr | Perancangan Aplikasi E-CRM Pada PT Manfuku Sejahtera Indonesia |
| title_full_unstemmed | Perancangan Aplikasi E-CRM Pada PT Manfuku Sejahtera Indonesia |
| title_short | Perancangan Aplikasi E-CRM Pada PT Manfuku Sejahtera Indonesia |
| title_sort | perancangan aplikasi e crm pada pt manfuku sejahtera indonesia |
| topic | customer loyalty, customer relationship management, computer applications |
| url | https://journal.binus.ac.id/index.php/comtech/article/view/2198 |
| work_keys_str_mv | AT inayatullohinayatulloh perancanganaplikasiecrmpadaptmanfukusejahteraindonesia AT andisukandi perancanganaplikasiecrmpadaptmanfukusejahteraindonesia |