Online One-Stop Shop for Disaster Response Services After the MH17 Airplane Crash: An Evaluation Study
BackgroundA one-stop shop for disaster response services provides a central location for information and advice in an accessible way. Yet little is known about its organization and outcomes. After the MH17 airplane crash, the one-stop shop concept was realized through a digital environment called th...
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| Format: | Article |
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Frontiers Media S.A.
2022-05-01
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| Series: | Frontiers in Public Health |
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| Online Access: | https://www.frontiersin.org/articles/10.3389/fpubh.2022.832840/full |
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| author | Merel M. van Herpen Merel M. van Herpen Michel L. A. Dückers Michel L. A. Dückers Michel L. A. Dückers Rick Schaap Miranda Olff Miranda Olff Hans te Brake |
| author_facet | Merel M. van Herpen Merel M. van Herpen Michel L. A. Dückers Michel L. A. Dückers Michel L. A. Dückers Rick Schaap Miranda Olff Miranda Olff Hans te Brake |
| author_sort | Merel M. van Herpen |
| collection | DOAJ |
| description | BackgroundA one-stop shop for disaster response services provides a central location for information and advice in an accessible way. Yet little is known about its organization and outcomes. After the MH17 airplane crash, the one-stop shop concept was realized through a digital environment called the Information and Referral Center (IRC). The aim of this study was to evaluate the experiences of users and providers in regard to the IRC and to identify improvement points for future IRCs.MethodData was collected among affected ones as well as involved organizations, using interviews, focus groups, surveys and online user information. Existing evaluation and quality models were combined to design the study and analyze the data.ResultsFirst, affected ones and a variety of organizations involved were positive about the merits of the IRC. Affected ones indicated they perceived the IRC as a reliable source of information and appreciated the referral possibilities. Second, the feature of the IRC to serve as a community where affected ones could meet, share experiences and support each other was hardly used according to participants. Lastly, tracking evolving psychosocial needs and problems through the IRC was hampered due to difficulty in accessing relevant data.ConclusionsThe IRC helped organizations to structure and align their services. Affected ones were positive about its reliability and accessibility. An IRC has to be embedded within the established care structures. Future research could indicate whether an IRC is useful in other event types and population contexts as well. |
| first_indexed | 2024-12-10T12:16:56Z |
| format | Article |
| id | doaj.art-f5e08d90a30443b4825a855ea7995b42 |
| institution | Directory Open Access Journal |
| issn | 2296-2565 |
| language | English |
| last_indexed | 2024-12-10T12:16:56Z |
| publishDate | 2022-05-01 |
| publisher | Frontiers Media S.A. |
| record_format | Article |
| series | Frontiers in Public Health |
| spelling | doaj.art-f5e08d90a30443b4825a855ea7995b422022-12-22T01:49:12ZengFrontiers Media S.A.Frontiers in Public Health2296-25652022-05-011010.3389/fpubh.2022.832840832840Online One-Stop Shop for Disaster Response Services After the MH17 Airplane Crash: An Evaluation StudyMerel M. van Herpen0Merel M. van Herpen1Michel L. A. Dückers2Michel L. A. Dückers3Michel L. A. Dückers4Rick Schaap5Miranda Olff6Miranda Olff7Hans te Brake8ARQ Centre of Expertise for the Impact of Disasters and Crises, Diemen, NetherlandsDepartment of Psychiatry, Amsterdam Neuroscience & Public Health, Amsterdam UMC, Amsterdam, NetherlandsARQ Centre of Expertise for the Impact of Disasters and Crises, Diemen, NetherlandsNetherlands Institute for Health Services Research (Nivel), Utrecht, NetherlandsFaculty of Behavioural and Social Sciences, University of Groningen, Groningen, NetherlandsARQ Centre of Expertise for the Impact of Disasters and Crises, Diemen, NetherlandsDepartment of Psychiatry, Amsterdam Neuroscience & Public Health, Amsterdam UMC, Amsterdam, NetherlandsARQ National Psychotrauma Centre, Diemen, NetherlandsARQ Centre of Expertise for the Impact of Disasters and Crises, Diemen, NetherlandsBackgroundA one-stop shop for disaster response services provides a central location for information and advice in an accessible way. Yet little is known about its organization and outcomes. After the MH17 airplane crash, the one-stop shop concept was realized through a digital environment called the Information and Referral Center (IRC). The aim of this study was to evaluate the experiences of users and providers in regard to the IRC and to identify improvement points for future IRCs.MethodData was collected among affected ones as well as involved organizations, using interviews, focus groups, surveys and online user information. Existing evaluation and quality models were combined to design the study and analyze the data.ResultsFirst, affected ones and a variety of organizations involved were positive about the merits of the IRC. Affected ones indicated they perceived the IRC as a reliable source of information and appreciated the referral possibilities. Second, the feature of the IRC to serve as a community where affected ones could meet, share experiences and support each other was hardly used according to participants. Lastly, tracking evolving psychosocial needs and problems through the IRC was hampered due to difficulty in accessing relevant data.ConclusionsThe IRC helped organizations to structure and align their services. Affected ones were positive about its reliability and accessibility. An IRC has to be embedded within the established care structures. Future research could indicate whether an IRC is useful in other event types and population contexts as well.https://www.frontiersin.org/articles/10.3389/fpubh.2022.832840/fullone-stop shopdisaster responsepsychosocial careevaluationonline |
| spellingShingle | Merel M. van Herpen Merel M. van Herpen Michel L. A. Dückers Michel L. A. Dückers Michel L. A. Dückers Rick Schaap Miranda Olff Miranda Olff Hans te Brake Online One-Stop Shop for Disaster Response Services After the MH17 Airplane Crash: An Evaluation Study Frontiers in Public Health one-stop shop disaster response psychosocial care evaluation online |
| title | Online One-Stop Shop for Disaster Response Services After the MH17 Airplane Crash: An Evaluation Study |
| title_full | Online One-Stop Shop for Disaster Response Services After the MH17 Airplane Crash: An Evaluation Study |
| title_fullStr | Online One-Stop Shop for Disaster Response Services After the MH17 Airplane Crash: An Evaluation Study |
| title_full_unstemmed | Online One-Stop Shop for Disaster Response Services After the MH17 Airplane Crash: An Evaluation Study |
| title_short | Online One-Stop Shop for Disaster Response Services After the MH17 Airplane Crash: An Evaluation Study |
| title_sort | online one stop shop for disaster response services after the mh17 airplane crash an evaluation study |
| topic | one-stop shop disaster response psychosocial care evaluation online |
| url | https://www.frontiersin.org/articles/10.3389/fpubh.2022.832840/full |
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