| Summary: | This article discusses the impact of adopting New Public Management (NPM) reforms in the delivery of education services via a case study of the experience of Mwanza City, Tanzania. The case study reveals that NPM reforms, which came with new guidelines for the delivery of education services, have reduced the capacity and discretion of education officers and teachers in the delivery of education services. Furthermore, education services are confronted with scarcity of teaching and learning resources including classrooms, teachers, textbooks and laboratory equipment. Despite the good intentions of the NPM reforms in the education sector, the authors argue that the discretion of education officers and teachers should be protected as an essential tool to translate policies into reality.
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