Possible causes of experiencing problems with sick leave questions in telephone nursing
Background: Registered nurses at primary health care centres in Sweden receive about 20 million telephone calls annually. Questions related to sick leave occur regularly. Previous studies conclude that those calls often are perceived as problematic. The aim of this study was to explore factors assoc...
| Main Authors: | , , , |
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| Format: | Article |
| Language: | English |
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Upsala Medical Society
2017-10-01
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| Series: | Upsala Journal of Medical Sciences |
| Subjects: | |
| Online Access: | http://dx.doi.org/10.1080/03009734.2017.1385665 |
| _version_ | 1797725168098869248 |
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| author | Linda Lännerström Inger K. Holmström Kurt Svärdsudd Thorne Wallman |
| author_facet | Linda Lännerström Inger K. Holmström Kurt Svärdsudd Thorne Wallman |
| author_sort | Linda Lännerström |
| collection | DOAJ |
| description | Background: Registered nurses at primary health care centres in Sweden receive about 20 million telephone calls annually. Questions related to sick leave occur regularly. Previous studies conclude that those calls often are perceived as problematic. The aim of this study was to explore factors associated with problems regarding sick leave questions in telephone nursing. Methods: A questionnaire was distributed to all registered nurses (n = 185) working with telephone nursing in 26 Swedish primary health care centres, of whom 114 (61.6%) responded. Based on the results of a Spearman correlation analysis a logistic regression analysis was performed of significant exposure variables on outcome (perceived problems). Results: Significant exposure variables were: experience of telephone nursing, age, being educated in social insurance medicine, and frequency of telephone calls with sick leave questions. Young age was associated with more problems than old age. Those having education in social insurance medicine reported fewer problems than those who had not, and so did those having few telephone calls with sick leave questions as compared with those who had many. Conclusions: Young age, lack of education in insurance medicine, and high frequency of sick leave questions increased the perceived problem level in telephone nursing. |
| first_indexed | 2024-03-12T10:27:20Z |
| format | Article |
| id | doaj.art-f5fec953acc445fcb912292fb011e947 |
| institution | Directory Open Access Journal |
| issn | 0300-9734 2000-1967 |
| language | English |
| last_indexed | 2024-03-12T10:27:20Z |
| publishDate | 2017-10-01 |
| publisher | Upsala Medical Society |
| record_format | Article |
| series | Upsala Journal of Medical Sciences |
| spelling | doaj.art-f5fec953acc445fcb912292fb011e9472023-09-02T09:37:15ZengUpsala Medical SocietyUpsala Journal of Medical Sciences0300-97342000-19672017-10-01122424925310.1080/03009734.2017.13856651385665Possible causes of experiencing problems with sick leave questions in telephone nursingLinda Lännerström0Inger K. Holmström1Kurt Svärdsudd2Thorne Wallman3Uppsala UniversityMälardalen UniversityUppsala UniversityUppsala UniversityBackground: Registered nurses at primary health care centres in Sweden receive about 20 million telephone calls annually. Questions related to sick leave occur regularly. Previous studies conclude that those calls often are perceived as problematic. The aim of this study was to explore factors associated with problems regarding sick leave questions in telephone nursing. Methods: A questionnaire was distributed to all registered nurses (n = 185) working with telephone nursing in 26 Swedish primary health care centres, of whom 114 (61.6%) responded. Based on the results of a Spearman correlation analysis a logistic regression analysis was performed of significant exposure variables on outcome (perceived problems). Results: Significant exposure variables were: experience of telephone nursing, age, being educated in social insurance medicine, and frequency of telephone calls with sick leave questions. Young age was associated with more problems than old age. Those having education in social insurance medicine reported fewer problems than those who had not, and so did those having few telephone calls with sick leave questions as compared with those who had many. Conclusions: Young age, lack of education in insurance medicine, and high frequency of sick leave questions increased the perceived problem level in telephone nursing.http://dx.doi.org/10.1080/03009734.2017.1385665Nursingprimary health caresickness certificationsick leavesick-listingsocial insurance medicinetelephone nursing |
| spellingShingle | Linda Lännerström Inger K. Holmström Kurt Svärdsudd Thorne Wallman Possible causes of experiencing problems with sick leave questions in telephone nursing Upsala Journal of Medical Sciences Nursing primary health care sickness certification sick leave sick-listing social insurance medicine telephone nursing |
| title | Possible causes of experiencing problems with sick leave questions in telephone nursing |
| title_full | Possible causes of experiencing problems with sick leave questions in telephone nursing |
| title_fullStr | Possible causes of experiencing problems with sick leave questions in telephone nursing |
| title_full_unstemmed | Possible causes of experiencing problems with sick leave questions in telephone nursing |
| title_short | Possible causes of experiencing problems with sick leave questions in telephone nursing |
| title_sort | possible causes of experiencing problems with sick leave questions in telephone nursing |
| topic | Nursing primary health care sickness certification sick leave sick-listing social insurance medicine telephone nursing |
| url | http://dx.doi.org/10.1080/03009734.2017.1385665 |
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