| Summary: | In the context of lifting the restrictions imposed by the Covid-19 pandemic, life seems to continue
towards normality. More precisely, towards the new normality. Furthermore, in the tourism industry,
we see the change not only in consumer behaviour but also in their expectations. There is a shift in
emphasis from sufficient consumption to social responsibility and sustainability. In this challenging
context, the present work aims to add value to the research of the post-pandemic perspective on the
behaviour of the consumer of tourism services in Constanta and analyse the transformative power
the pandemic has had on it.
The main research directions aim to deepen the post-pandemic situation regarding the emphasis
on hygiene and disinfection of accommodation and dining spaces, the attention paid to respecting
the rules of social distancing when visiting tourist attractions, consumer preferences towards tourist
destinations where they have friends or relatives, the tendency for making reservations and only
paying online for stays, their appetite for discounted package tours, and their preference for
destinations they have become familiar with through virtual tours.
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