The Influence of Service Quality on Consumer Satisfaction and Purchase Intention at The Legendary Restaurants in Malang
The high-quality service is provided for customers to achieve customer’s satisfaction goals which actually could be mediated by their emotion. Therefore, to increase the customer satisfaction, the company need to pay attention to the quality service that is provided to add the positive emotions and...
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| Format: | Article |
| Language: | English |
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University of Brawijaya
2024-04-01
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| Series: | Habitat |
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| Online Access: | https://habitat.ub.ac.id/index.php/habitat/article/view/3493 |