Impact of social media marketing features on consumer's purchase decision in the fast-food industry: Brand trust as a mediator

The main aim of this paper was to investigate the effect of four features of social media marketing on the purchase decision of consumers in the fast-food industry. It also aimed to determine if brand trust mediates the relationship between them. Necessary data was gathered from the visitors of diff...

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Main Author: Jalal Rajeh Hanaysha
Format: Article
Language:English
Published: Elsevier 2022-11-01
Series:International Journal of Information Management Data Insights
Subjects:
Online Access:http://www.sciencedirect.com/science/article/pii/S2667096822000453
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author Jalal Rajeh Hanaysha
author_facet Jalal Rajeh Hanaysha
author_sort Jalal Rajeh Hanaysha
collection DOAJ
description The main aim of this paper was to investigate the effect of four features of social media marketing on the purchase decision of consumers in the fast-food industry. It also aimed to determine if brand trust mediates the relationship between them. Necessary data was gathered from the visitors of different fast-food cafes in UAE via a quantitative online survey. After obtaining the desired responses, the data was analyzed by the AMOS 21- structural equation modeling. The results confirmed the significance of brand trust in predicting purchase decision. Above all, the findings showed that informativeness, perceived relevance, and interactivity have positive effect on purchase decision. But, it was found that the effect of entertainment on purchase decision is insignificant. The results also confirmed that brand trust mediates the association between only two social media marketing features (interactivity and informativeness) and consumer purchase decision. Theoretically, this paper advances the current literature by exploring the mediating effect of brand trust among the four features of social media marketing and purchase decision with new empirical insights from UAE, taking into account that the earlier researches of this nature in Arab region are scarce.
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spelling doaj.art-f901e89916bf44b7bed0b290fc6aca2b2022-12-22T02:45:35ZengElsevierInternational Journal of Information Management Data Insights2667-09682022-11-0122100102Impact of social media marketing features on consumer's purchase decision in the fast-food industry: Brand trust as a mediatorJalal Rajeh Hanaysha0School of Business, Skyline University College, 1797 Sharjah, United Arab EmiratesThe main aim of this paper was to investigate the effect of four features of social media marketing on the purchase decision of consumers in the fast-food industry. It also aimed to determine if brand trust mediates the relationship between them. Necessary data was gathered from the visitors of different fast-food cafes in UAE via a quantitative online survey. After obtaining the desired responses, the data was analyzed by the AMOS 21- structural equation modeling. The results confirmed the significance of brand trust in predicting purchase decision. Above all, the findings showed that informativeness, perceived relevance, and interactivity have positive effect on purchase decision. But, it was found that the effect of entertainment on purchase decision is insignificant. The results also confirmed that brand trust mediates the association between only two social media marketing features (interactivity and informativeness) and consumer purchase decision. Theoretically, this paper advances the current literature by exploring the mediating effect of brand trust among the four features of social media marketing and purchase decision with new empirical insights from UAE, taking into account that the earlier researches of this nature in Arab region are scarce.http://www.sciencedirect.com/science/article/pii/S2667096822000453Brand trustFast-food industryPurchase decisionSocial media marketing
spellingShingle Jalal Rajeh Hanaysha
Impact of social media marketing features on consumer's purchase decision in the fast-food industry: Brand trust as a mediator
International Journal of Information Management Data Insights
Brand trust
Fast-food industry
Purchase decision
Social media marketing
title Impact of social media marketing features on consumer's purchase decision in the fast-food industry: Brand trust as a mediator
title_full Impact of social media marketing features on consumer's purchase decision in the fast-food industry: Brand trust as a mediator
title_fullStr Impact of social media marketing features on consumer's purchase decision in the fast-food industry: Brand trust as a mediator
title_full_unstemmed Impact of social media marketing features on consumer's purchase decision in the fast-food industry: Brand trust as a mediator
title_short Impact of social media marketing features on consumer's purchase decision in the fast-food industry: Brand trust as a mediator
title_sort impact of social media marketing features on consumer s purchase decision in the fast food industry brand trust as a mediator
topic Brand trust
Fast-food industry
Purchase decision
Social media marketing
url http://www.sciencedirect.com/science/article/pii/S2667096822000453
work_keys_str_mv AT jalalrajehhanaysha impactofsocialmediamarketingfeaturesonconsumerspurchasedecisioninthefastfoodindustrybrandtrustasamediator