Work-family conflict and salespeople deviant behavior: the mediating role of job stress
The salesperson is a job that is prone to deviant behavior. Prior studies addressed that deviant behavior is a behavioral stress response. Although numerous studies have demonstrated the relationship between job stress and deviant behavior, the clarity of the job stress mechanism remains limited. Dr...
| Main Authors: | , , , |
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| Format: | Article |
| Language: | English |
| Published: |
Elsevier
2022-10-01
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| Series: | Heliyon |
| Subjects: | |
| Online Access: | http://www.sciencedirect.com/science/article/pii/S2405844022021697 |
| _version_ | 1811247799556112384 |
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| author | Yu-Te Tu Jovi Sulistiawan Dian Ekowati Hanif Rizaldy |
| author_facet | Yu-Te Tu Jovi Sulistiawan Dian Ekowati Hanif Rizaldy |
| author_sort | Yu-Te Tu |
| collection | DOAJ |
| description | The salesperson is a job that is prone to deviant behavior. Prior studies addressed that deviant behavior is a behavioral stress response. Although numerous studies have demonstrated the relationship between job stress and deviant behavior, the clarity of the job stress mechanism remains limited. Drawing from coping theory, we proposed that job stress acts as a critical mechanism in linking the association between work-family conflict and salesperson deviant behavior. The objectives of this study are threefold. First, this study investigates the relationship between work-family conflict and job stress. Second, this study examines how job stress determines the likelihood of a salesperson engaging in deviant behavior. Last, this study investigates the mediating mechanism of work-family conflict and job stress. Using an online survey of salespeople in Indonesia, we received 321 data and employed a partial least square to test our proposed hypotheses. The results of this study confirm all hypotheses. The implications for managers regarding the result of this study is encouraging managers to establish and implement family-friendly policies which can diminish the level of stress and will decrease the likelihood of salespeople engaging in deviant behavior. Our study offers a significant contribution to the body of knowledge by clarifying the mediating role of job stress. |
| first_indexed | 2024-04-12T15:15:50Z |
| format | Article |
| id | doaj.art-f989889192774aa4bb3bd9db23fa2c11 |
| institution | Directory Open Access Journal |
| issn | 2405-8440 |
| language | English |
| last_indexed | 2024-04-12T15:15:50Z |
| publishDate | 2022-10-01 |
| publisher | Elsevier |
| record_format | Article |
| series | Heliyon |
| spelling | doaj.art-f989889192774aa4bb3bd9db23fa2c112022-12-22T03:27:38ZengElsevierHeliyon2405-84402022-10-01810e10881Work-family conflict and salespeople deviant behavior: the mediating role of job stressYu-Te Tu0Jovi Sulistiawan1Dian Ekowati2Hanif Rizaldy3Department of Business Administration, Asia Management College, Asia University, TaiwanDepartment of Business Administration, Asia Management College, Asia University, Taiwan; Department of Management, Faculty of Economics and Business, Universitas Airlangga, Indonesia; Corresponding author.Department of Management, Faculty of Economics and Business, Universitas Airlangga, IndonesiaDepartment of Business Administration, Asia Management College, Asia University, TaiwanThe salesperson is a job that is prone to deviant behavior. Prior studies addressed that deviant behavior is a behavioral stress response. Although numerous studies have demonstrated the relationship between job stress and deviant behavior, the clarity of the job stress mechanism remains limited. Drawing from coping theory, we proposed that job stress acts as a critical mechanism in linking the association between work-family conflict and salesperson deviant behavior. The objectives of this study are threefold. First, this study investigates the relationship between work-family conflict and job stress. Second, this study examines how job stress determines the likelihood of a salesperson engaging in deviant behavior. Last, this study investigates the mediating mechanism of work-family conflict and job stress. Using an online survey of salespeople in Indonesia, we received 321 data and employed a partial least square to test our proposed hypotheses. The results of this study confirm all hypotheses. The implications for managers regarding the result of this study is encouraging managers to establish and implement family-friendly policies which can diminish the level of stress and will decrease the likelihood of salespeople engaging in deviant behavior. Our study offers a significant contribution to the body of knowledge by clarifying the mediating role of job stress.http://www.sciencedirect.com/science/article/pii/S2405844022021697Job stressSalespersonWork-family conflictWorkplace deviant behavior |
| spellingShingle | Yu-Te Tu Jovi Sulistiawan Dian Ekowati Hanif Rizaldy Work-family conflict and salespeople deviant behavior: the mediating role of job stress Heliyon Job stress Salesperson Work-family conflict Workplace deviant behavior |
| title | Work-family conflict and salespeople deviant behavior: the mediating role of job stress |
| title_full | Work-family conflict and salespeople deviant behavior: the mediating role of job stress |
| title_fullStr | Work-family conflict and salespeople deviant behavior: the mediating role of job stress |
| title_full_unstemmed | Work-family conflict and salespeople deviant behavior: the mediating role of job stress |
| title_short | Work-family conflict and salespeople deviant behavior: the mediating role of job stress |
| title_sort | work family conflict and salespeople deviant behavior the mediating role of job stress |
| topic | Job stress Salesperson Work-family conflict Workplace deviant behavior |
| url | http://www.sciencedirect.com/science/article/pii/S2405844022021697 |
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