GREEN PERFORMANCE AND EMPLOYEES’ CITIZENSHIP BEHAVIOR: EXAMINING THE ROLE OF EMPLOYEES’ PRIDE AND COMMITMENT
Nowadays, employee behavior that has emerged as one of the most crucial factors that determine the success of organizations in general, and in tourism industry in particular. Previous researchers indicated that it is necessary to shed light on the mechanism influence of determinant factors on organ...
| Main Authors: | , , , , , , , |
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| Format: | Article |
| Language: | English |
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Editura Universităţii din Oradea
2021-06-01
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| Series: | Geo Journal of Tourism and Geosites |
| Subjects: | |
| Online Access: | http://gtg.webhost.uoradea.ro/PDF/GTG-2spl-2021/gtg.362spl02-684.pdf |
| _version_ | 1819203885489717248 |
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| author | Anh Tuan PHAM Truc Le NGUYEN Xuan Trong HOANG Hoang Phuong TRINH Thi Van Anh LE Van Anh VU Trung Kien DANG The Kien NGUYEN |
| author_facet | Anh Tuan PHAM Truc Le NGUYEN Xuan Trong HOANG Hoang Phuong TRINH Thi Van Anh LE Van Anh VU Trung Kien DANG The Kien NGUYEN |
| author_sort | Anh Tuan PHAM |
| collection | DOAJ |
| description | Nowadays, employee behavior that has emerged as one of the most crucial factors that determine the success of organizations in general, and in tourism industry in particular. Previous researchers indicated that it is necessary to shed light on the mechanism influence of
determinant factors on organizational citizenship behavior in the tourism industry. So that the main purpose of this study is to examine the mechanism of employees’ perceptions of green performance of hotels influence their organizational citizenship behavior (OCB) with the
serial mediating effects of psychology (perceived pride) and emotion (affective commitment) of employees working in the hotel. A conceptual research model is developed and then empirically examined using PLS - SEM. The study data was collected from 209 employees working in hotel at Moc Chau national tourism area (Vietnam) via a questionnaire survey. The results show a positive correlation between employees’ perception of green performance of their hotel and their OCB. Interestingly, employees’ perceived pride and affective commitment act as serial mediators in the relationship correlation between employees’ perception of green performance of their hotel and their OCB. This study offers new insight for researchers and managers in the hospitality industry in term of ―go green‖ tendency. |
| first_indexed | 2024-12-23T04:27:01Z |
| format | Article |
| id | doaj.art-f9e5e48773f94540b9a79ad5c164c28f |
| institution | Directory Open Access Journal |
| issn | 2065-0817 |
| language | English |
| last_indexed | 2024-12-23T04:27:01Z |
| publishDate | 2021-06-01 |
| publisher | Editura Universităţii din Oradea |
| record_format | Article |
| series | Geo Journal of Tourism and Geosites |
| spelling | doaj.art-f9e5e48773f94540b9a79ad5c164c28f2022-12-21T18:00:07ZengEditura Universităţii din OradeaGeo Journal of Tourism and Geosites2065-08172021-06-01362spl56357010.30892/gtg.362spl02-684GREEN PERFORMANCE AND EMPLOYEES’ CITIZENSHIP BEHAVIOR: EXAMINING THE ROLE OF EMPLOYEES’ PRIDE AND COMMITMENTAnh Tuan PHAM0Truc Le NGUYEN1Xuan Trong HOANG2Hoang Phuong TRINH3Thi Van Anh LE4Van Anh VU5Trung Kien DANG6The Kien NGUYEN7Tay Bac University, Faculty of Social Sciences, Son La, Vietnam, e-mail: phamtuan@utb.edu.vnVNU University of Economics and Business, Faculty of Political Economics, Hanoi, Vietnam, e-mail: trucle@vnu.edu.vnTay Bac University, Faculty of Economics, Son La, Vietnam, e-mail: tronghx@utb.edu.vnVNU University of medicine and pharmacy, Breau of research management and International cooperation, Hanoi, Vietnam, e-mail: vn05081990@gmail.comTay Bac University, Faculty of General, Son La, Vietnam, e-mail: levananh@utb.edu.vnThai Nguyen University of Education, Faculty of Geography, Thai Nguyen, Vietnam, e-mail: anhvv@tnue.edu.vnTay Bac University, Faculty of Economics, Son La, Vietnam, e-mail: dangtrungkien@utb.edu.vnVNU University of Economics and Business, Center for Socio-Economic Analysis and Databases (CSEAD), Hanoi, Vietnam, e-mail: thekien.csead@gmail.comNowadays, employee behavior that has emerged as one of the most crucial factors that determine the success of organizations in general, and in tourism industry in particular. Previous researchers indicated that it is necessary to shed light on the mechanism influence of determinant factors on organizational citizenship behavior in the tourism industry. So that the main purpose of this study is to examine the mechanism of employees’ perceptions of green performance of hotels influence their organizational citizenship behavior (OCB) with the serial mediating effects of psychology (perceived pride) and emotion (affective commitment) of employees working in the hotel. A conceptual research model is developed and then empirically examined using PLS - SEM. The study data was collected from 209 employees working in hotel at Moc Chau national tourism area (Vietnam) via a questionnaire survey. The results show a positive correlation between employees’ perception of green performance of their hotel and their OCB. Interestingly, employees’ perceived pride and affective commitment act as serial mediators in the relationship correlation between employees’ perception of green performance of their hotel and their OCB. This study offers new insight for researchers and managers in the hospitality industry in term of ―go green‖ tendency.http://gtg.webhost.uoradea.ro/PDF/GTG-2spl-2021/gtg.362spl02-684.pdfgreen performancetouristcitizenship behaviorperceive prideaffective commitment |
| spellingShingle | Anh Tuan PHAM Truc Le NGUYEN Xuan Trong HOANG Hoang Phuong TRINH Thi Van Anh LE Van Anh VU Trung Kien DANG The Kien NGUYEN GREEN PERFORMANCE AND EMPLOYEES’ CITIZENSHIP BEHAVIOR: EXAMINING THE ROLE OF EMPLOYEES’ PRIDE AND COMMITMENT Geo Journal of Tourism and Geosites green performance tourist citizenship behavior perceive pride affective commitment |
| title | GREEN PERFORMANCE AND EMPLOYEES’ CITIZENSHIP BEHAVIOR: EXAMINING THE ROLE OF EMPLOYEES’ PRIDE AND COMMITMENT |
| title_full | GREEN PERFORMANCE AND EMPLOYEES’ CITIZENSHIP BEHAVIOR: EXAMINING THE ROLE OF EMPLOYEES’ PRIDE AND COMMITMENT |
| title_fullStr | GREEN PERFORMANCE AND EMPLOYEES’ CITIZENSHIP BEHAVIOR: EXAMINING THE ROLE OF EMPLOYEES’ PRIDE AND COMMITMENT |
| title_full_unstemmed | GREEN PERFORMANCE AND EMPLOYEES’ CITIZENSHIP BEHAVIOR: EXAMINING THE ROLE OF EMPLOYEES’ PRIDE AND COMMITMENT |
| title_short | GREEN PERFORMANCE AND EMPLOYEES’ CITIZENSHIP BEHAVIOR: EXAMINING THE ROLE OF EMPLOYEES’ PRIDE AND COMMITMENT |
| title_sort | green performance and employees citizenship behavior examining the role of employees pride and commitment |
| topic | green performance tourist citizenship behavior perceive pride affective commitment |
| url | http://gtg.webhost.uoradea.ro/PDF/GTG-2spl-2021/gtg.362spl02-684.pdf |
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