Influence of mergers and acquisitions on the quality of service in bus transportation: Research after company acquisition
Today’s environment in which the companies are doing business is dynamic and unpredictable. The companies are therefore forced to implement changes in business processes. Changes can be related to human resources, new technological processes, openness to new markets and other factors. One of the big...
| Main Authors: | , , |
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| Format: | Article |
| Language: | English |
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Faculty of Economics and Business in Osijek
2019-01-01
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| Series: | Ekonomski Vjesnik |
| Subjects: | |
| Online Access: | https://hrcak.srce.hr/file/336578 |
| _version_ | 1797332785428430848 |
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| author | Saša Ilić Mladen Pancić Ivan Kristek |
| author_facet | Saša Ilić Mladen Pancić Ivan Kristek |
| author_sort | Saša Ilić |
| collection | DOAJ |
| description | Today’s environment in which the companies are doing business is dynamic and unpredictable. The companies are therefore forced to implement changes in business processes. Changes can be related to human resources, new technological processes, openness to new markets and other factors. One of the big changes are acquisitions or mergers of companies. Mergers and takeovers of companies have been present in the business world for a long time, and their influence on the economy is significant. The most common motive is increasing the competitive advantage, improving financial indicators, creating added value to service, etc. This paper looks into the influence of mergers, i.e. acquisitions in bus transportation on the quality of service provided. It is the first research related to the quality of service after the acquisition of the companies Autotrans d.o.o. and Autoprometno poduzeće d.d. by Arriva Hrvatska, which was carried out in 2018. Acquisitions and mergers are an opportunity for organisations to position themselves on the market and improve their performance, but also a huge challenge for the management. Such a process requires effort and time to bring it to successful completion. That also includes continuous work on ensuring the quality of provided services, i.e. the implementation and maintenance of tangible and intangible elements of the service, which will in the end secure success on the market. |
| first_indexed | 2024-03-08T07:54:20Z |
| format | Article |
| id | doaj.art-fa61a8e44ff14791a31b47ed7e5ad92c |
| institution | Directory Open Access Journal |
| issn | 0353-359X 1847-2206 |
| language | English |
| last_indexed | 2024-03-08T07:54:20Z |
| publishDate | 2019-01-01 |
| publisher | Faculty of Economics and Business in Osijek |
| record_format | Article |
| series | Ekonomski Vjesnik |
| spelling | doaj.art-fa61a8e44ff14791a31b47ed7e5ad92c2024-02-02T14:32:03ZengFaculty of Economics and Business in OsijekEkonomski Vjesnik0353-359X1847-22062019-01-01322373387Influence of mergers and acquisitions on the quality of service in bus transportation: Research after company acquisitionSaša Ilić0Mladen Pancić1Ivan Kristek2Panturist d.d., Osijek, CroatiaJosip Juraj Strossmayer University of Osijek, Faculty of Economics in Osijek, CroatiaJosip Juraj Strossmayer University of Osijek, Faculty of Economics in Osijek, CroatiaToday’s environment in which the companies are doing business is dynamic and unpredictable. The companies are therefore forced to implement changes in business processes. Changes can be related to human resources, new technological processes, openness to new markets and other factors. One of the big changes are acquisitions or mergers of companies. Mergers and takeovers of companies have been present in the business world for a long time, and their influence on the economy is significant. The most common motive is increasing the competitive advantage, improving financial indicators, creating added value to service, etc. This paper looks into the influence of mergers, i.e. acquisitions in bus transportation on the quality of service provided. It is the first research related to the quality of service after the acquisition of the companies Autotrans d.o.o. and Autoprometno poduzeće d.d. by Arriva Hrvatska, which was carried out in 2018. Acquisitions and mergers are an opportunity for organisations to position themselves on the market and improve their performance, but also a huge challenge for the management. Such a process requires effort and time to bring it to successful completion. That also includes continuous work on ensuring the quality of provided services, i.e. the implementation and maintenance of tangible and intangible elements of the service, which will in the end secure success on the market.https://hrcak.srce.hr/file/336578acquisition mergerquality of servicechangesmarket |
| spellingShingle | Saša Ilić Mladen Pancić Ivan Kristek Influence of mergers and acquisitions on the quality of service in bus transportation: Research after company acquisition Ekonomski Vjesnik acquisition merger quality of service changes market |
| title | Influence of mergers and acquisitions on the quality of service in bus transportation: Research after company acquisition |
| title_full | Influence of mergers and acquisitions on the quality of service in bus transportation: Research after company acquisition |
| title_fullStr | Influence of mergers and acquisitions on the quality of service in bus transportation: Research after company acquisition |
| title_full_unstemmed | Influence of mergers and acquisitions on the quality of service in bus transportation: Research after company acquisition |
| title_short | Influence of mergers and acquisitions on the quality of service in bus transportation: Research after company acquisition |
| title_sort | influence of mergers and acquisitions on the quality of service in bus transportation research after company acquisition |
| topic | acquisition merger quality of service changes market |
| url | https://hrcak.srce.hr/file/336578 |
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