Contactless ICT transaction model of the urban transport service
The paper examines the problem of the productive functioning of an urban passenger transport system, which has a modular structure for the generation and exploitation of the urban transport services. The research objects consist of conventional, scalable and innovative contactless transaction models...
| Main Authors: | , , , |
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| Format: | Article |
| Language: | English |
| Published: |
Vilnius Gediminas Technical University
2020-12-01
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| Series: | Transport |
| Subjects: | |
| Online Access: | https://journals.vgtu.lt/index.php/Transport/article/view/12529 |
| _version_ | 1818585433592823808 |
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| author | Zoran Pavlović Milorad Banjanin Jovanka Vukmirović Dragan Vukmirović |
| author_facet | Zoran Pavlović Milorad Banjanin Jovanka Vukmirović Dragan Vukmirović |
| author_sort | Zoran Pavlović |
| collection | DOAJ |
| description | The paper examines the problem of the productive functioning of an urban passenger transport system, which has a modular structure for the generation and exploitation of the urban transport services. The research objects consist of conventional, scalable and innovative contactless transaction models of an urban transport services in the case study of the Transport Organization (TO) – Joint Stock Company for Passenger Railway Transport “Serbia Trains” (Srbija Voz a.d.). The urban transport service is defined by invoking users, user expectations and requirements, the input data provided by users to a transport provider, the mechanisms for access and delivery of the service, the resources and roles responsible for delivery, security requirements and other parameters. The communication platform for modeling urban transport services in different transaction contexts is defined by the utilitarian framework with 6W dimensions with situational mapping of the 6 Communication Dynamics Factors (6CDF). The technology-process restructuring was achieved with the scalable In-formation Technology (IT) model by implementing the elements of electronic business in the key activities of the supply of the train tickets. Using the results of the performed research, in the paper has been developed an innovative, non-contact ICT model of urban transport services on the platform for integrating the Internet service into the process-technology and behavioral-context structures.
First published online 4 May 2020 |
| first_indexed | 2024-12-16T08:37:00Z |
| format | Article |
| id | doaj.art-fa68bc6bc3c14420bcd3e7102bf16605 |
| institution | Directory Open Access Journal |
| issn | 1648-4142 1648-3480 |
| language | English |
| last_indexed | 2024-12-16T08:37:00Z |
| publishDate | 2020-12-01 |
| publisher | Vilnius Gediminas Technical University |
| record_format | Article |
| series | Transport |
| spelling | doaj.art-fa68bc6bc3c14420bcd3e7102bf166052022-12-21T22:37:45ZengVilnius Gediminas Technical UniversityTransport1648-41421648-34802020-12-0135550051010.3846/transport.2020.1252912529Contactless ICT transaction model of the urban transport serviceZoran Pavlović0Milorad Banjanin1Jovanka Vukmirović2Dragan Vukmirović3Faculty of Organizational Sciences, University of Belgrade, SerbiaFaculty of Technical Sciences, University of Novi Sad, SerbiaFaculty of Organizational Sciences, University of Belgrade, SerbiaFaculty of Organizational Sciences, University of Belgrade, SerbiaThe paper examines the problem of the productive functioning of an urban passenger transport system, which has a modular structure for the generation and exploitation of the urban transport services. The research objects consist of conventional, scalable and innovative contactless transaction models of an urban transport services in the case study of the Transport Organization (TO) – Joint Stock Company for Passenger Railway Transport “Serbia Trains” (Srbija Voz a.d.). The urban transport service is defined by invoking users, user expectations and requirements, the input data provided by users to a transport provider, the mechanisms for access and delivery of the service, the resources and roles responsible for delivery, security requirements and other parameters. The communication platform for modeling urban transport services in different transaction contexts is defined by the utilitarian framework with 6W dimensions with situational mapping of the 6 Communication Dynamics Factors (6CDF). The technology-process restructuring was achieved with the scalable In-formation Technology (IT) model by implementing the elements of electronic business in the key activities of the supply of the train tickets. Using the results of the performed research, in the paper has been developed an innovative, non-contact ICT model of urban transport services on the platform for integrating the Internet service into the process-technology and behavioral-context structures. First published online 4 May 2020https://journals.vgtu.lt/index.php/Transport/article/view/12529communicationcustomerinformation systeminteractiontransport organizationpassenger transportationpublic servicerailway transporte-tickete-process |
| spellingShingle | Zoran Pavlović Milorad Banjanin Jovanka Vukmirović Dragan Vukmirović Contactless ICT transaction model of the urban transport service Transport communication customer information system interaction transport organization passenger transportation public service railway transport e-ticket e-process |
| title | Contactless ICT transaction model of the urban transport service |
| title_full | Contactless ICT transaction model of the urban transport service |
| title_fullStr | Contactless ICT transaction model of the urban transport service |
| title_full_unstemmed | Contactless ICT transaction model of the urban transport service |
| title_short | Contactless ICT transaction model of the urban transport service |
| title_sort | contactless ict transaction model of the urban transport service |
| topic | communication customer information system interaction transport organization passenger transportation public service railway transport e-ticket e-process |
| url | https://journals.vgtu.lt/index.php/Transport/article/view/12529 |
| work_keys_str_mv | AT zoranpavlovic contactlessicttransactionmodeloftheurbantransportservice AT miloradbanjanin contactlessicttransactionmodeloftheurbantransportservice AT jovankavukmirovic contactlessicttransactionmodeloftheurbantransportservice AT draganvukmirovic contactlessicttransactionmodeloftheurbantransportservice |