Enterprise resource planning success in Jordan from the perspective of IT-Business strategic alignment
This research explores the implementation of Enterprise Resource Planning (ERP) success in an organizational setting that has been rarely explored. Owing to the lack of theoretical attention, the researchers decided to evaluate ERP success in the context of Jordanian-listed companies. This quantitat...
| Main Authors: | , , , , , |
|---|---|
| Format: | Article |
| Language: | English |
| Published: |
Taylor & Francis Group
2022-12-01
|
| Series: | Cogent Social Sciences |
| Subjects: | |
| Online Access: | https://www.tandfonline.com/doi/10.1080/23311886.2022.2062095 |
| _version_ | 1817984171937628160 |
|---|---|
| author | Dmaithan Abdelkarim Almajali Firas Omar Abdullah Alsokkar Ala’a Saeb Alsherideh Ra’Ed Masa’Deh Zulkhairi Dahalin |
| author_facet | Dmaithan Abdelkarim Almajali Firas Omar Abdullah Alsokkar Ala’a Saeb Alsherideh Ra’Ed Masa’Deh Zulkhairi Dahalin |
| author_sort | Dmaithan Abdelkarim Almajali |
| collection | DOAJ |
| description | This research explores the implementation of Enterprise Resource Planning (ERP) success in an organizational setting that has been rarely explored. Owing to the lack of theoretical attention, the researchers decided to evaluate ERP success in the context of Jordanian-listed companies. This quantitative study employed the DeLone and McLean success model, while questionnaires were used to collect the data. The questionnaires were mailed to 388 CEOs and CIOs, and a total of 358 valid questionnaires were evaluated using Structural Equation Modeling (SEM). Information quality, system quality, training quality, and ease of use, all impacted manager satisfaction (here after known as user satisfaction) positively, while user satisfaction affected ERP success. Additionally, ERP success was influenced by the quality of training, system quality, and IT-business strategic alignment. The results show that service quality did not significantly affect user satisfaction. Furthermore, user satisfaction showed a mediating effect on the relationship between training quality and ERP success. However, user satisfaction did not mediate the relationship between ease of use and ERP success. The findings will aid managers and practitioners in better understanding the elements that influence ERP success among Jordanian-listed firms. |
| first_indexed | 2024-04-13T23:42:09Z |
| format | Article |
| id | doaj.art-fb0a98bf0b2c4423ad0e5f33afff5789 |
| institution | Directory Open Access Journal |
| issn | 2331-1886 |
| language | English |
| last_indexed | 2024-04-13T23:42:09Z |
| publishDate | 2022-12-01 |
| publisher | Taylor & Francis Group |
| record_format | Article |
| series | Cogent Social Sciences |
| spelling | doaj.art-fb0a98bf0b2c4423ad0e5f33afff57892022-12-22T02:24:28ZengTaylor & Francis GroupCogent Social Sciences2331-18862022-12-018110.1080/23311886.2022.2062095Enterprise resource planning success in Jordan from the perspective of IT-Business strategic alignmentDmaithan Abdelkarim Almajali0Firas Omar1Abdullah Alsokkar2Ala’a Saeb Alsherideh3Ra’Ed Masa’Deh4Zulkhairi Dahalin5Faculty of Business, Applied Science Private University, Amman, JordanFaculty of Administrative & Financial Sciences, University of PetraFaculty of Computer Studies, Arab Open University, Amman, JordanAn Intendent Researcher, JordanSchool of Business, the University of JordanCollege of Arts & Science, Universiti Utara Malaysia, MalaysiaThis research explores the implementation of Enterprise Resource Planning (ERP) success in an organizational setting that has been rarely explored. Owing to the lack of theoretical attention, the researchers decided to evaluate ERP success in the context of Jordanian-listed companies. This quantitative study employed the DeLone and McLean success model, while questionnaires were used to collect the data. The questionnaires were mailed to 388 CEOs and CIOs, and a total of 358 valid questionnaires were evaluated using Structural Equation Modeling (SEM). Information quality, system quality, training quality, and ease of use, all impacted manager satisfaction (here after known as user satisfaction) positively, while user satisfaction affected ERP success. Additionally, ERP success was influenced by the quality of training, system quality, and IT-business strategic alignment. The results show that service quality did not significantly affect user satisfaction. Furthermore, user satisfaction showed a mediating effect on the relationship between training quality and ERP success. However, user satisfaction did not mediate the relationship between ease of use and ERP success. The findings will aid managers and practitioners in better understanding the elements that influence ERP success among Jordanian-listed firms.https://www.tandfonline.com/doi/10.1080/23311886.2022.2062095Enterprise Resource Planningmanager satisfactiontraining qualityIT-Business strategic alignmentJordan |
| spellingShingle | Dmaithan Abdelkarim Almajali Firas Omar Abdullah Alsokkar Ala’a Saeb Alsherideh Ra’Ed Masa’Deh Zulkhairi Dahalin Enterprise resource planning success in Jordan from the perspective of IT-Business strategic alignment Cogent Social Sciences Enterprise Resource Planning manager satisfaction training quality IT-Business strategic alignment Jordan |
| title | Enterprise resource planning success in Jordan from the perspective of IT-Business strategic alignment |
| title_full | Enterprise resource planning success in Jordan from the perspective of IT-Business strategic alignment |
| title_fullStr | Enterprise resource planning success in Jordan from the perspective of IT-Business strategic alignment |
| title_full_unstemmed | Enterprise resource planning success in Jordan from the perspective of IT-Business strategic alignment |
| title_short | Enterprise resource planning success in Jordan from the perspective of IT-Business strategic alignment |
| title_sort | enterprise resource planning success in jordan from the perspective of it business strategic alignment |
| topic | Enterprise Resource Planning manager satisfaction training quality IT-Business strategic alignment Jordan |
| url | https://www.tandfonline.com/doi/10.1080/23311886.2022.2062095 |
| work_keys_str_mv | AT dmaithanabdelkarimalmajali enterpriseresourceplanningsuccessinjordanfromtheperspectiveofitbusinessstrategicalignment AT firasomar enterpriseresourceplanningsuccessinjordanfromtheperspectiveofitbusinessstrategicalignment AT abdullahalsokkar enterpriseresourceplanningsuccessinjordanfromtheperspectiveofitbusinessstrategicalignment AT alaasaebalsherideh enterpriseresourceplanningsuccessinjordanfromtheperspectiveofitbusinessstrategicalignment AT raedmasadeh enterpriseresourceplanningsuccessinjordanfromtheperspectiveofitbusinessstrategicalignment AT zulkhairidahalin enterpriseresourceplanningsuccessinjordanfromtheperspectiveofitbusinessstrategicalignment |