On the Benefits of Providing Timely Information in Ticket Queues with Balking and Calling Times

On the Benefits of Providing Timely Information in Ticket Queues with Balking and Calling Times

We study a phenomenon causing server time loss in ticket queues with balking and calling time. A customer who balks from the queue after printing a ticket leaves a virtual entity in the queue that requires server time to be cleared. The longer the queue, the larger the proportion of customers abando...

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Bibliographic Details
Main Authors: Gabi Hanukov, Michael Hassoun, Oren Musicant
Format: Article
Language:English
Published: MDPI AG 2021-10-01
Series:Mathematics
Subjects:
queueing theory
ticket queue
value of information
Online Access:https://www.mdpi.com/2227-7390/9/21/2753

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