Analysis of Key Performance Indicators of Water Service Providers in the Gaza Strip to Achieve UN Sustainable Development Goal 6
This article addresses the causes of instability and non-sustainability of municipal water and wastewater by the 25 Service Providers (SPs) in the Gaza Strip (GS), Palestine. The analysis of Key Performance Indicators (KPIs) of municipal water and wastewater SPs in the GS shows a serious deficiency...
| Main Authors: | , |
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| Format: | Article |
| Language: | English |
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University of Primorska
2022-03-01
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| Series: | Managing Global Transitions |
| Online Access: | https://ojs.upr.si/index.php/fm/article/view/67 |
| _version_ | 1797679531741413376 |
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| author | Khalil A. Elnamrouty Ramez T. Al Madhoun |
| author_facet | Khalil A. Elnamrouty Ramez T. Al Madhoun |
| author_sort | Khalil A. Elnamrouty |
| collection | DOAJ |
| description |
This article addresses the causes of instability and non-sustainability of municipal water and wastewater by the 25 Service Providers (SPs) in the Gaza Strip (GS), Palestine. The analysis of Key Performance Indicators (KPIs) of municipal water and wastewater SPs in the GS shows a serious deficiency in the administrative, financial, and operational dimensions; such deficiency affects efforts to achieve the UN Sustainable Development Goal 6 (SDG 6). The deficiencies include inappropriate planning, lack of comprehensive capacity-building programmes, very high levels of Non-Revenue Water, and distortions in the tariff structures of almost all service providers, where the average selling price per m3 of water was less than the average unit cost of m3 of water sold. Moreover, levels of collection efficiency were very low, which resulted in a serious cash flow problem for the SPs'. The study has found a lack or absence of accurate or completed customer complaint, satisfaction, and inquiry logs; this is clearly reflected in customer behaviour related to reluctance to pay bills and high levels of illegal connections.
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| first_indexed | 2024-03-11T23:16:08Z |
| format | Article |
| id | doaj.art-fb199b6e8bfb4815bb9024f0c9a8204d |
| institution | Directory Open Access Journal |
| issn | 1854-6935 |
| language | English |
| last_indexed | 2024-03-11T23:16:08Z |
| publishDate | 2022-03-01 |
| publisher | University of Primorska |
| record_format | Article |
| series | Managing Global Transitions |
| spelling | doaj.art-fb199b6e8bfb4815bb9024f0c9a8204d2023-09-20T23:37:13ZengUniversity of PrimorskaManaging Global Transitions1854-69352022-03-01201Analysis of Key Performance Indicators of Water Service Providers in the Gaza Strip to Achieve UN Sustainable Development Goal 6Khalil A. ElnamroutyRamez T. Al Madhoun This article addresses the causes of instability and non-sustainability of municipal water and wastewater by the 25 Service Providers (SPs) in the Gaza Strip (GS), Palestine. The analysis of Key Performance Indicators (KPIs) of municipal water and wastewater SPs in the GS shows a serious deficiency in the administrative, financial, and operational dimensions; such deficiency affects efforts to achieve the UN Sustainable Development Goal 6 (SDG 6). The deficiencies include inappropriate planning, lack of comprehensive capacity-building programmes, very high levels of Non-Revenue Water, and distortions in the tariff structures of almost all service providers, where the average selling price per m3 of water was less than the average unit cost of m3 of water sold. Moreover, levels of collection efficiency were very low, which resulted in a serious cash flow problem for the SPs'. The study has found a lack or absence of accurate or completed customer complaint, satisfaction, and inquiry logs; this is clearly reflected in customer behaviour related to reluctance to pay bills and high levels of illegal connections. https://ojs.upr.si/index.php/fm/article/view/67 |
| spellingShingle | Khalil A. Elnamrouty Ramez T. Al Madhoun Analysis of Key Performance Indicators of Water Service Providers in the Gaza Strip to Achieve UN Sustainable Development Goal 6 Managing Global Transitions |
| title | Analysis of Key Performance Indicators of Water Service Providers in the Gaza Strip to Achieve UN Sustainable Development Goal 6 |
| title_full | Analysis of Key Performance Indicators of Water Service Providers in the Gaza Strip to Achieve UN Sustainable Development Goal 6 |
| title_fullStr | Analysis of Key Performance Indicators of Water Service Providers in the Gaza Strip to Achieve UN Sustainable Development Goal 6 |
| title_full_unstemmed | Analysis of Key Performance Indicators of Water Service Providers in the Gaza Strip to Achieve UN Sustainable Development Goal 6 |
| title_short | Analysis of Key Performance Indicators of Water Service Providers in the Gaza Strip to Achieve UN Sustainable Development Goal 6 |
| title_sort | analysis of key performance indicators of water service providers in the gaza strip to achieve un sustainable development goal 6 |
| url | https://ojs.upr.si/index.php/fm/article/view/67 |
| work_keys_str_mv | AT khalilaelnamrouty analysisofkeyperformanceindicatorsofwaterserviceprovidersinthegazastriptoachieveunsustainabledevelopmentgoal6 AT rameztalmadhoun analysisofkeyperformanceindicatorsofwaterserviceprovidersinthegazastriptoachieveunsustainabledevelopmentgoal6 |