Fine-grained analysis of aspects, sentiments and types of attitudes in restaurant reviews

Fine-grained analysis of aspects, sentiments and types of attitudes in restaurant reviews

This paper presents a novel approach based on the Appraisal Theory to analyze user-generated, open-ended online restaurant reviews. We selected reviews (N=1100) from restaurants of two Portuguese touristic regions and focus, through content analysis, on the recognition of the main aspects, senti...

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Bibliographic Details
Main Authors: Marcirio Silveira Chaves, André Laurel, Nélia Sacramento, Cristiane Drebes Pedron
Format: Article
Language:English
Published: University of the Algarve - ESGHT - CIEO 2014-01-01
Series:Tourism & Management Studies
Subjects:
restaurant management
online reviews
types of attitude
appraisal theory
Online Access:https://tmstudies.net/index.php/ectms/article/view/649/1158

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