Pengaruh kualitas pelayanan penyebrangan terhadap kepuasan pengguna jasa kapal di Pelabuhan Ujung-kamal PT. Asdp Indonesia Ferry (Persero) Cabang Surabaya

Pengaruh kualitas pelayanan penyebrangan terhadap kepuasan pengguna jasa kapal di Pelabuhan Ujung-kamal PT. Asdp Indonesia Ferry (Persero) Cabang Surabaya

This study aims to meet and analyze how much influence the quality of service to the level of satisfaction perceived consumer service users aboard PT.ASDP Indonesia Ferry (persero) Surabaya Branch. Methods used in this study are observation, interviews, questionnaires, sampling methods used Is a Sim...

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Bibliographic Details
Main Author: Zaiful . Arief
Format: Article
Language:Indonesian
Published: Universitas PGRI Madiun 2017-08-01
Series:EQUILIBRIUM: Jurnal Ilmiah Ekonomi dan Pembelajarannya
Subjects:
Quality of Service, Consumer Satisfaction
Online Access:http://e-journal.unipma.ac.id/index.php/equilibrium/article/view/1542

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