A Presentation of Central Communication Aspects in the Patient–Provider Relationship—Potential Learnings for Community Pharmacists
Several studies have shown that communication between patients and HCPs is still not optimal in integrating patients’ perspectives on how best to manage their diseases and their medication. One such area where encounters between patients and professionals still needs to develop to better incorporate...
| Main Authors: | , , , , , |
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| Format: | Article |
| Language: | English |
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MDPI AG
2020-12-01
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| Series: | Pharmacy |
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| Online Access: | https://www.mdpi.com/2226-4787/8/4/241 |
| _version_ | 1797544314568441856 |
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| author | Nima Jowkar Nina Fjeldsø Lotte Stig Nørgaard Sofia Kälvemark Sporrong Ramune Jacobsen Susanne Kaae |
| author_facet | Nima Jowkar Nina Fjeldsø Lotte Stig Nørgaard Sofia Kälvemark Sporrong Ramune Jacobsen Susanne Kaae |
| author_sort | Nima Jowkar |
| collection | DOAJ |
| description | Several studies have shown that communication between patients and HCPs is still not optimal in integrating patients’ perspectives on how best to manage their diseases and their medication. One such area where encounters between patients and professionals still needs to develop to better incorporate the patient’s perspective is pharmacy practice. The aim of this study was therefore to explore and present new typologies and communication aspects of HCP-patient relationships since a comprehensive literature search in 1997 conducted by Sondell and Söderfeldt, and relate the findings to pharmacy practice. In total, 11 articles were identified by applying the techniques of a purposeful literature search. The articles covered aspects of: shifting and adapting roles during the encounter, techniques to ensure individualizing in the encounter, avoiding inappropriate routines, coping with internet-informed patients, achieving mutual goals, dealing with uncertainty including avoiding rigid preconceptions, using social conversation, incorporating patients’ prior experiences, aligning language, adapting greetings and exploring the cultures and communication patterns of patients from other ethnic backgrounds. The variety of these communication aspects points to the immense complexity of communication as a practice discipline. This article has presented some of the literature that pharmacists can consult, in the endeavor of improving their communication practices. |
| first_indexed | 2024-03-10T13:58:41Z |
| format | Article |
| id | doaj.art-fc941a395e434c2480918e1fab70c9f0 |
| institution | Directory Open Access Journal |
| issn | 2226-4787 |
| language | English |
| last_indexed | 2024-03-10T13:58:41Z |
| publishDate | 2020-12-01 |
| publisher | MDPI AG |
| record_format | Article |
| series | Pharmacy |
| spelling | doaj.art-fc941a395e434c2480918e1fab70c9f02023-11-21T01:23:54ZengMDPI AGPharmacy2226-47872020-12-018424110.3390/pharmacy8040241A Presentation of Central Communication Aspects in the Patient–Provider Relationship—Potential Learnings for Community PharmacistsNima Jowkar0Nina Fjeldsø1Lotte Stig Nørgaard2Sofia Kälvemark Sporrong3Ramune Jacobsen4Susanne Kaae5Social and Clinical Pharmacy, Department of Pharmacy, University of Copenhagen, 1165 Copenhagen, DenmarkSocial and Clinical Pharmacy, Department of Pharmacy, University of Copenhagen, 1165 Copenhagen, DenmarkSocial and Clinical Pharmacy, Department of Pharmacy, University of Copenhagen, 1165 Copenhagen, DenmarkSocial and Clinical Pharmacy, Department of Pharmacy, University of Copenhagen, 1165 Copenhagen, DenmarkSocial and Clinical Pharmacy, Department of Pharmacy, University of Copenhagen, 1165 Copenhagen, DenmarkSocial and Clinical Pharmacy, Department of Pharmacy, University of Copenhagen, 1165 Copenhagen, DenmarkSeveral studies have shown that communication between patients and HCPs is still not optimal in integrating patients’ perspectives on how best to manage their diseases and their medication. One such area where encounters between patients and professionals still needs to develop to better incorporate the patient’s perspective is pharmacy practice. The aim of this study was therefore to explore and present new typologies and communication aspects of HCP-patient relationships since a comprehensive literature search in 1997 conducted by Sondell and Söderfeldt, and relate the findings to pharmacy practice. In total, 11 articles were identified by applying the techniques of a purposeful literature search. The articles covered aspects of: shifting and adapting roles during the encounter, techniques to ensure individualizing in the encounter, avoiding inappropriate routines, coping with internet-informed patients, achieving mutual goals, dealing with uncertainty including avoiding rigid preconceptions, using social conversation, incorporating patients’ prior experiences, aligning language, adapting greetings and exploring the cultures and communication patterns of patients from other ethnic backgrounds. The variety of these communication aspects points to the immense complexity of communication as a practice discipline. This article has presented some of the literature that pharmacists can consult, in the endeavor of improving their communication practices.https://www.mdpi.com/2226-4787/8/4/241pharmacycommunicationrelationship |
| spellingShingle | Nima Jowkar Nina Fjeldsø Lotte Stig Nørgaard Sofia Kälvemark Sporrong Ramune Jacobsen Susanne Kaae A Presentation of Central Communication Aspects in the Patient–Provider Relationship—Potential Learnings for Community Pharmacists Pharmacy pharmacy communication relationship |
| title | A Presentation of Central Communication Aspects in the Patient–Provider Relationship—Potential Learnings for Community Pharmacists |
| title_full | A Presentation of Central Communication Aspects in the Patient–Provider Relationship—Potential Learnings for Community Pharmacists |
| title_fullStr | A Presentation of Central Communication Aspects in the Patient–Provider Relationship—Potential Learnings for Community Pharmacists |
| title_full_unstemmed | A Presentation of Central Communication Aspects in the Patient–Provider Relationship—Potential Learnings for Community Pharmacists |
| title_short | A Presentation of Central Communication Aspects in the Patient–Provider Relationship—Potential Learnings for Community Pharmacists |
| title_sort | presentation of central communication aspects in the patient provider relationship potential learnings for community pharmacists |
| topic | pharmacy communication relationship |
| url | https://www.mdpi.com/2226-4787/8/4/241 |
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