Hotel standardization and classification system in Kenya: A quality assurance approach.
Globally, various classification systems are in use to measure and continuously improve on service quality in the hospitality sector for destination management. Kenya in particular, has pursued hospitality quality standards against the policy background of high value low volume for sustainable growt...
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| Format: | Article |
| Language: | English |
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AfricaJournals
2019-05-01
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| Series: | African Journal of Hospitality, Tourism and Leisure |
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| Online Access: | https://www.ajhtl.com/uploads/7/1/6/3/7163688/article_66_vol_8_3__2019.pdf |