Aplikasi Pembelian Tiket Pesawat: Memahami Determinan Niat untuk Melanjutkan Penggunaan
Currently airplane passengers in Indonesia have a wide selection of airplane ticket purchase applications (PTP Application). The existence of various PTP applications in Indonesia makes it easy for users to stop using the PTP application and move to another PTP application. This study aims to identi...
| Main Authors: | , , |
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| Format: | Article |
| Language: | English |
| Published: |
Universitas Islam Negeri Syarif Hidayatullah Jakarta
2019-12-01
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| Series: | Esensi: Jurnal Bisnis dan Manajemen |
| Subjects: | |
| Online Access: | http://journal.uinjkt.ac.id/index.php/esensi/article/view/11238 |
| _version_ | 1819027680140460032 |
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| author | Selfira Salsabilla Muamar Nur Kholid Yestias Maharani |
| author_facet | Selfira Salsabilla Muamar Nur Kholid Yestias Maharani |
| author_sort | Selfira Salsabilla |
| collection | DOAJ |
| description | Currently airplane passengers in Indonesia have a wide selection of airplane ticket purchase applications (PTP Application). The existence of various PTP applications in Indonesia makes it easy for users to stop using the PTP application and move to another PTP application. This study aims to identify the factors that influence the customer's intention to continue the use of PTP Application. This study uses the expectation confirmation model (ECM) by adding a trust variable. 203 respondents participated in this study. The model was tested using SmartPLS 2.0. The results of the study show that satisfaction is an important variable that influences the customer's intention to continue using PTP applications. In addition, trust and perceived usefulness have a significant positive effect on the intention to continue using PTP applications. Confirmation and usefulness perceptions have a significant positive effect on satisfaction and trust. This study discusses results of research both in relation to the theoretical and practical context. |
| first_indexed | 2024-12-21T05:46:19Z |
| format | Article |
| id | doaj.art-fcb6e9700cc148069a594242607c3275 |
| institution | Directory Open Access Journal |
| issn | 2087-2038 2461-1182 |
| language | English |
| last_indexed | 2024-12-21T05:46:19Z |
| publishDate | 2019-12-01 |
| publisher | Universitas Islam Negeri Syarif Hidayatullah Jakarta |
| record_format | Article |
| series | Esensi: Jurnal Bisnis dan Manajemen |
| spelling | doaj.art-fcb6e9700cc148069a594242607c32752022-12-21T19:14:08ZengUniversitas Islam Negeri Syarif Hidayatullah JakartaEsensi: Jurnal Bisnis dan Manajemen2087-20382461-11822019-12-019192610.15408/ess.v9i1.112385620Aplikasi Pembelian Tiket Pesawat: Memahami Determinan Niat untuk Melanjutkan PenggunaanSelfira Salsabilla0Muamar Nur Kholid1Yestias Maharani2Universitas Islam IndonesiaUniversitas Islam IndonesiaUniversitas Islam IndonesiaCurrently airplane passengers in Indonesia have a wide selection of airplane ticket purchase applications (PTP Application). The existence of various PTP applications in Indonesia makes it easy for users to stop using the PTP application and move to another PTP application. This study aims to identify the factors that influence the customer's intention to continue the use of PTP Application. This study uses the expectation confirmation model (ECM) by adding a trust variable. 203 respondents participated in this study. The model was tested using SmartPLS 2.0. The results of the study show that satisfaction is an important variable that influences the customer's intention to continue using PTP applications. In addition, trust and perceived usefulness have a significant positive effect on the intention to continue using PTP applications. Confirmation and usefulness perceptions have a significant positive effect on satisfaction and trust. This study discusses results of research both in relation to the theoretical and practical context.http://journal.uinjkt.ac.id/index.php/esensi/article/view/11238expectation confirmation model (ecm)airline ticket purcahse applicationtrust |
| spellingShingle | Selfira Salsabilla Muamar Nur Kholid Yestias Maharani Aplikasi Pembelian Tiket Pesawat: Memahami Determinan Niat untuk Melanjutkan Penggunaan Esensi: Jurnal Bisnis dan Manajemen expectation confirmation model (ecm) airline ticket purcahse application trust |
| title | Aplikasi Pembelian Tiket Pesawat: Memahami Determinan Niat untuk Melanjutkan Penggunaan |
| title_full | Aplikasi Pembelian Tiket Pesawat: Memahami Determinan Niat untuk Melanjutkan Penggunaan |
| title_fullStr | Aplikasi Pembelian Tiket Pesawat: Memahami Determinan Niat untuk Melanjutkan Penggunaan |
| title_full_unstemmed | Aplikasi Pembelian Tiket Pesawat: Memahami Determinan Niat untuk Melanjutkan Penggunaan |
| title_short | Aplikasi Pembelian Tiket Pesawat: Memahami Determinan Niat untuk Melanjutkan Penggunaan |
| title_sort | aplikasi pembelian tiket pesawat memahami determinan niat untuk melanjutkan penggunaan |
| topic | expectation confirmation model (ecm) airline ticket purcahse application trust |
| url | http://journal.uinjkt.ac.id/index.php/esensi/article/view/11238 |
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