The Influence of Social Factors, Trust, Website Quality, and Perceived Risk on Repurchase Intention in E-Commerce
In recent years, internet shopping has become a culture to fulfill their needs, goods, and services. Many users of e-commerce services can be a chance to develop new business models, although the users may experience a certain amount of risk associated with their purchase. The purpose of this study...
| Main Authors: | , |
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| Format: | Article |
| Language: | English |
| Published: |
Program Studi Administrasi Bisnis Fakultas Ilmu Sosial dan Ilmu Politik Universitas Merdeka Malang
2021-11-01
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| Series: | Jurnal Bisnis dan Manajemen |
| Subjects: | |
| Online Access: | https://jurnal.unmer.ac.id/index.php/jbm/article/view/6275 |
| _version_ | 1797811170007056384 |
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| author | Axellino Tegar Hieronanda Albert Kriestian Novi Adhi Nugraha |
| author_facet | Axellino Tegar Hieronanda Albert Kriestian Novi Adhi Nugraha |
| author_sort | Axellino Tegar Hieronanda |
| collection | DOAJ |
| description | In recent years, internet shopping has become a culture to fulfill their needs, goods, and services. Many users of e-commerce services can be a chance to develop new business models, although the users may experience a certain amount of risk associated with their purchase. The purpose of this study is to examine (from a consumer perspective) the main aspects that affecting consumer's repurchase intentions through an e-commerce website. Specifically, the current study investigated the impact of social factors, trust, website quality, and perceived risk on repurchase intentions at Shopee e-commerce by using structural equation model analysis. The population is individual Shopee users in Indonesia. A sample consists of 238 respondents was obtained using the purposive sampling technique. The results indicate that social factors, trust, and website quality do not affect repurchase intentions in e-commerce. In contrast, risk affects repurchase intentions in e-commerce. |
| first_indexed | 2024-03-13T07:19:42Z |
| format | Article |
| id | doaj.art-fcea81fdf3b24f8aa9410b6a0729f4fa |
| institution | Directory Open Access Journal |
| issn | 1829-7528 2581-1584 |
| language | English |
| last_indexed | 2024-03-13T07:19:42Z |
| publishDate | 2021-11-01 |
| publisher | Program Studi Administrasi Bisnis Fakultas Ilmu Sosial dan Ilmu Politik Universitas Merdeka Malang |
| record_format | Article |
| series | Jurnal Bisnis dan Manajemen |
| spelling | doaj.art-fcea81fdf3b24f8aa9410b6a0729f4fa2023-06-05T01:24:33ZengProgram Studi Administrasi Bisnis Fakultas Ilmu Sosial dan Ilmu Politik Universitas Merdeka MalangJurnal Bisnis dan Manajemen1829-75282581-15842021-11-018232133510.26905/jbm.v8i2.62752905The Influence of Social Factors, Trust, Website Quality, and Perceived Risk on Repurchase Intention in E-CommerceAxellino Tegar Hieronanda0Albert Kriestian Novi Adhi Nugraha1Universitas Kristen Satya WacanaUniversitas Kristen Satya WacanaIn recent years, internet shopping has become a culture to fulfill their needs, goods, and services. Many users of e-commerce services can be a chance to develop new business models, although the users may experience a certain amount of risk associated with their purchase. The purpose of this study is to examine (from a consumer perspective) the main aspects that affecting consumer's repurchase intentions through an e-commerce website. Specifically, the current study investigated the impact of social factors, trust, website quality, and perceived risk on repurchase intentions at Shopee e-commerce by using structural equation model analysis. The population is individual Shopee users in Indonesia. A sample consists of 238 respondents was obtained using the purposive sampling technique. The results indicate that social factors, trust, and website quality do not affect repurchase intentions in e-commerce. In contrast, risk affects repurchase intentions in e-commerce.https://jurnal.unmer.ac.id/index.php/jbm/article/view/6275perceived riskrepurchase intentionsocial factorstrustwebsite quality |
| spellingShingle | Axellino Tegar Hieronanda Albert Kriestian Novi Adhi Nugraha The Influence of Social Factors, Trust, Website Quality, and Perceived Risk on Repurchase Intention in E-Commerce Jurnal Bisnis dan Manajemen perceived risk repurchase intention social factors trust website quality |
| title | The Influence of Social Factors, Trust, Website Quality, and Perceived Risk on Repurchase Intention in E-Commerce |
| title_full | The Influence of Social Factors, Trust, Website Quality, and Perceived Risk on Repurchase Intention in E-Commerce |
| title_fullStr | The Influence of Social Factors, Trust, Website Quality, and Perceived Risk on Repurchase Intention in E-Commerce |
| title_full_unstemmed | The Influence of Social Factors, Trust, Website Quality, and Perceived Risk on Repurchase Intention in E-Commerce |
| title_short | The Influence of Social Factors, Trust, Website Quality, and Perceived Risk on Repurchase Intention in E-Commerce |
| title_sort | influence of social factors trust website quality and perceived risk on repurchase intention in e commerce |
| topic | perceived risk repurchase intention social factors trust website quality |
| url | https://jurnal.unmer.ac.id/index.php/jbm/article/view/6275 |
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