Dynamic clustering of customers by Data Envelopment Analysis (DEA) - Discriminant Analysis (DA) and Artificial Neural Network (SOM)
Today evaluation of customers to classify the quality of providing services is one of the main challenges of decision-makers in different organizations. It is difficult to respond to all customers’ demands because of increasing volume of them. On the other hand, in current competitive markets, custo...
| Main Authors: | , , |
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| Format: | Article |
| Language: | fas |
| Published: |
Allameh Tabataba'i University Press
2016-03-01
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| Series: | Muṭāli̒āt-i Mudīriyyat-i Ṣan̒atī |
| Subjects: | |
| Online Access: | https://jims.atu.ac.ir/article_3914_e07ab333c3abd941cf573c4eb48de497.pdf |