Patient Satisfaction in a University Hospital Emergency Department in Turkey
Objective: Patient satisfaction, an indicator of the quality of care provided by emergency department (ED) personnel, is a significant issue for EDs. The purpose of this study was to identify factors associated with patient satisfaction and dissatisfaction, and to describe demographic characteristic...
| Main Authors: | , , , , |
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| Format: | Article |
| Language: | English |
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Karolinum Press
2005-01-01
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| Series: | Acta Medica |
| Subjects: | |
| Online Access: | https://actamedica.lfhk.cuni.cz/online_first/18059694.2018.33/ |
| _version_ | 1818882015082053632 |
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| author | Cuma Yildirim Hasan Kocoglu Sitki Goksu Nurullah Gunay Haluk Savas |
| author_facet | Cuma Yildirim Hasan Kocoglu Sitki Goksu Nurullah Gunay Haluk Savas |
| author_sort | Cuma Yildirim |
| collection | DOAJ |
| description | Objective: Patient satisfaction, an indicator of the quality of care provided by emergency department (ED) personnel, is a significant issue for EDs. The purpose of this study was to identify factors associated with patient satisfaction and dissatisfaction, and to describe demographic characteristics of those surveyed in a university hospital ED. Methods: All adult patients who consecutively presented to the ED between 8:00 a.m. and 5:00 p.m. on weekdays were included in the study. Patients were asked to complete a questionnaire prior to discharge. The questionnaire asked about the attitude, politeness, and efficiency of the medical and ancillary staff, the reason for preferring our centre and reasons for dissatisfaction. Results: Two-hundred and forty-five adult patients presenting to our ED were included in this study. Forty-five percent of patients preferred our ED because of the previous perception of higher quality of care, informed by other people previously treated in this ED unit, and 35% because of restrictions by their health insurance carrier. The main causes of patient dissatisfaction were lengthy waiting times (27%). Conclusion: As a result, lengthy waiting time was the major reason for patient dissatisfaction, and high quality care together with insurance restrictions were the main reasons for preference of this university hospital ED. |
| first_indexed | 2024-12-19T15:11:02Z |
| format | Article |
| id | doaj.art-fd4f8af637944dbfb82fe87e68bc9e6a |
| institution | Directory Open Access Journal |
| issn | 1211-4286 1805-9694 |
| language | English |
| last_indexed | 2024-12-19T15:11:02Z |
| publishDate | 2005-01-01 |
| publisher | Karolinum Press |
| record_format | Article |
| series | Acta Medica |
| spelling | doaj.art-fd4f8af637944dbfb82fe87e68bc9e6a2022-12-21T20:16:18ZengKarolinum PressActa Medica1211-42861805-96942005-01-01481596210.14712/18059694.2018.33Patient Satisfaction in a University Hospital Emergency Department in TurkeyCuma Yildirim0Hasan Kocoglu1Sitki Goksu2Nurullah Gunay3Haluk Savas4Gaziantep University Medical School, Department of Emergency Medicine, Gaziantep, TurkeyGaziantep University Medical School, Department of Anaesthesiology and Reanimation, Gaziantep, TurkeyGaziantep University Medical School, Department of Anaesthesiology and Reanimation, Gaziantep, TurkeyGaziantep University Medical School, Department of Emergency Medicine, Gaziantep, TurkeyGaziantep University Medical School, Department of Psychiatry, Gaziantep, TurkeyObjective: Patient satisfaction, an indicator of the quality of care provided by emergency department (ED) personnel, is a significant issue for EDs. The purpose of this study was to identify factors associated with patient satisfaction and dissatisfaction, and to describe demographic characteristics of those surveyed in a university hospital ED. Methods: All adult patients who consecutively presented to the ED between 8:00 a.m. and 5:00 p.m. on weekdays were included in the study. Patients were asked to complete a questionnaire prior to discharge. The questionnaire asked about the attitude, politeness, and efficiency of the medical and ancillary staff, the reason for preferring our centre and reasons for dissatisfaction. Results: Two-hundred and forty-five adult patients presenting to our ED were included in this study. Forty-five percent of patients preferred our ED because of the previous perception of higher quality of care, informed by other people previously treated in this ED unit, and 35% because of restrictions by their health insurance carrier. The main causes of patient dissatisfaction were lengthy waiting times (27%). Conclusion: As a result, lengthy waiting time was the major reason for patient dissatisfaction, and high quality care together with insurance restrictions were the main reasons for preference of this university hospital ED.https://actamedica.lfhk.cuni.cz/online_first/18059694.2018.33/Emergency DepartmentPatient SatisfactionDissatisfaction |
| spellingShingle | Cuma Yildirim Hasan Kocoglu Sitki Goksu Nurullah Gunay Haluk Savas Patient Satisfaction in a University Hospital Emergency Department in Turkey Acta Medica Emergency Department Patient Satisfaction Dissatisfaction |
| title | Patient Satisfaction in a University Hospital Emergency Department in Turkey |
| title_full | Patient Satisfaction in a University Hospital Emergency Department in Turkey |
| title_fullStr | Patient Satisfaction in a University Hospital Emergency Department in Turkey |
| title_full_unstemmed | Patient Satisfaction in a University Hospital Emergency Department in Turkey |
| title_short | Patient Satisfaction in a University Hospital Emergency Department in Turkey |
| title_sort | patient satisfaction in a university hospital emergency department in turkey |
| topic | Emergency Department Patient Satisfaction Dissatisfaction |
| url | https://actamedica.lfhk.cuni.cz/online_first/18059694.2018.33/ |
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