ANALISIS KUALITAS PELAYANAN DAN PENGENDALIAN KUALITAS JASA BERDASARKAN PERSEPSI PENGUNJUNG

ANALISIS KUALITAS PELAYANAN DAN PENGENDALIAN KUALITAS JASA BERDASARKAN PERSEPSI PENGUNJUNG

One of the factors which determine customer safisfaction is costumer perceive about service quality that focus to five service quality dimension that are tangible, reliability, responsiveness, assurance, and empathy. This research study service serve quality at UPT Perpustakaan Universitas Diponegor...

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Bibliographic Details
Main Authors: Sudarno Sudarno, Agus Rusgiyono, Abdul Hoyi, Listifadah Listifadah
Format: Article
Language:English
Published: Universitas Diponegoro 2011-06-01
Series:Media Statistika
Online Access:https://ejournal.undip.ac.id/index.php/media_statistika/article/view/2506

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