Model-Driven Approaches for Conversational Agents Development: A Systematic Mapping Study
Conversational agents are a piece of software widely used nowadays in several domains, such as e-commerce, customer support, education, among others. To build one, proficiency in distinct areas of knowledge is necessary. Moreover, its development demands the availability of frameworks, tools, and pr...
| Main Authors: | , , , |
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| Format: | Article |
| Language: | English |
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IEEE
2023-01-01
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| Series: | IEEE Access |
| Subjects: | |
| Online Access: | https://ieeexplore.ieee.org/document/10177771/ |
| _version_ | 1797773382046973952 |
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| author | Angel Antonio Martinez-Garate Jose Alfonso Aguilar-Calderon Carolina Tripp-Barba Anibal Zaldivar-Colado |
| author_facet | Angel Antonio Martinez-Garate Jose Alfonso Aguilar-Calderon Carolina Tripp-Barba Anibal Zaldivar-Colado |
| author_sort | Angel Antonio Martinez-Garate |
| collection | DOAJ |
| description | Conversational agents are a piece of software widely used nowadays in several domains, such as e-commerce, customer support, education, among others. To build one, proficiency in distinct areas of knowledge is necessary. Moreover, its development demands the availability of frameworks, tools, and proposals to facilitate its application in several domain areas. Recently, the adoption of models in a software development process has increased through the application of Model-Driven Development in several areas to improve and increase productivity in software development. This work aims to provide state of the art through a Systematic Mapping Study regarding to Model-Driven Development approaches to automate or semi-automate the development of Chatbots. For this study, 429 scientific articles were analyzed, of which, after the inclusion and exclusion criteria, only 20 were considered primary studies. |
| first_indexed | 2024-03-12T22:05:42Z |
| format | Article |
| id | doaj.art-fe4bce44735b4f46b91adaa3a5aca0cc |
| institution | Directory Open Access Journal |
| issn | 2169-3536 |
| language | English |
| last_indexed | 2024-03-12T22:05:42Z |
| publishDate | 2023-01-01 |
| publisher | IEEE |
| record_format | Article |
| series | IEEE Access |
| spelling | doaj.art-fe4bce44735b4f46b91adaa3a5aca0cc2023-07-24T23:00:17ZengIEEEIEEE Access2169-35362023-01-0111730887310310.1109/ACCESS.2023.329384910177771Model-Driven Approaches for Conversational Agents Development: A Systematic Mapping StudyAngel Antonio Martinez-Garate0https://orcid.org/0000-0003-3053-1905Jose Alfonso Aguilar-Calderon1https://orcid.org/0000-0003-2048-9600Carolina Tripp-Barba2https://orcid.org/0000-0002-4811-0247Anibal Zaldivar-Colado3https://orcid.org/0000-0002-6622-6630Facultad de Informática Culiacán, Universidad Autonóma de Sinaloa, Culiacán, MexicoFacultad de Informática Mazatlán, Universidad Autonóma de Sinaloa, Mazatlán, MexicoFacultad de Informática Mazatlán, Universidad Autonóma de Sinaloa, Mazatlán, MexicoFacultad de Informática Mazatlán, Universidad Autonóma de Sinaloa, Mazatlán, MexicoConversational agents are a piece of software widely used nowadays in several domains, such as e-commerce, customer support, education, among others. To build one, proficiency in distinct areas of knowledge is necessary. Moreover, its development demands the availability of frameworks, tools, and proposals to facilitate its application in several domain areas. Recently, the adoption of models in a software development process has increased through the application of Model-Driven Development in several areas to improve and increase productivity in software development. This work aims to provide state of the art through a Systematic Mapping Study regarding to Model-Driven Development approaches to automate or semi-automate the development of Chatbots. For this study, 429 scientific articles were analyzed, of which, after the inclusion and exclusion criteria, only 20 were considered primary studies.https://ieeexplore.ieee.org/document/10177771/Chatbotmodel-driven engineeringmodel-driven developmentsystematic mapping studyreviewconversational agent |
| spellingShingle | Angel Antonio Martinez-Garate Jose Alfonso Aguilar-Calderon Carolina Tripp-Barba Anibal Zaldivar-Colado Model-Driven Approaches for Conversational Agents Development: A Systematic Mapping Study IEEE Access Chatbot model-driven engineering model-driven development systematic mapping study review conversational agent |
| title | Model-Driven Approaches for Conversational Agents Development: A Systematic Mapping Study |
| title_full | Model-Driven Approaches for Conversational Agents Development: A Systematic Mapping Study |
| title_fullStr | Model-Driven Approaches for Conversational Agents Development: A Systematic Mapping Study |
| title_full_unstemmed | Model-Driven Approaches for Conversational Agents Development: A Systematic Mapping Study |
| title_short | Model-Driven Approaches for Conversational Agents Development: A Systematic Mapping Study |
| title_sort | model driven approaches for conversational agents development a systematic mapping study |
| topic | Chatbot model-driven engineering model-driven development systematic mapping study review conversational agent |
| url | https://ieeexplore.ieee.org/document/10177771/ |
| work_keys_str_mv | AT angelantoniomartinezgarate modeldrivenapproachesforconversationalagentsdevelopmentasystematicmappingstudy AT josealfonsoaguilarcalderon modeldrivenapproachesforconversationalagentsdevelopmentasystematicmappingstudy AT carolinatrippbarba modeldrivenapproachesforconversationalagentsdevelopmentasystematicmappingstudy AT anibalzaldivarcolado modeldrivenapproachesforconversationalagentsdevelopmentasystematicmappingstudy |