Emergency Department Quality Dashboard; a Systematic Review of Performance Indicators, Functionalities, and Challenges
Introduction: Effective information management in the emergency department (ED) can improve the control and management of ED processes. Dashboards, known as data management tools, efficiently provide information and contribute greatly to control and management of ED. This study aimed to identify per...
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| Format: | Article |
| Language: | English |
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Shahid Beheshti University of Medical Sciences
2021-06-01
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| Series: | Archives of Academic Emergency Medicine |
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| Online Access: | https://journals.sbmu.ac.ir/aaem/index.php/AAEM/article/view/1230 |
| _version_ | 1818332314828013568 |
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| author | Sohrab Almasi Reza Rabiei Hamid Moghaddasi Mojtaba Vahidi-Asl |
| author_facet | Sohrab Almasi Reza Rabiei Hamid Moghaddasi Mojtaba Vahidi-Asl |
| author_sort | Sohrab Almasi |
| collection | DOAJ |
| description | Introduction: Effective information management in the emergency department (ED) can improve the control and management of ED processes. Dashboards, known as data management tools, efficiently provide information and contribute greatly to control and management of ED. This study aimed to identify performance indicators and quality dashboard functionalities, and analyze the challenges associated with dashboard implementation in the ED.
Methods: This systematic review began with a search in four databases (Web of Science, PubMed, Embase, and Scopus) from 2000 to May 30, 2020, when the final search for papers was conducted. The data were collected using a data extraction form and the contents of the extracted papers were analyzed through ED performance indicators, dashboard functionalities, and implementation challenges.
Results: Performance indicators reported in the reviewed papers were classified as the quality of care, patient flow, timeliness, costs, and resources. The main dashboard functionalities noted in the papers included reporting, customization, alert creation, resource management, and real-time information display. The dashboard implementation challenges included data sources, data quality, integration with other systems, adaptability of dashboard functionalities to user needs, and selection of appropriate performance indicators.
Conclusions: Quality dashboards facilitate processes, communication, and situation awareness in the ED; hence, they can improve care provision in this department. To enhance the effectiveness and efficiency of ED dashboards, officials should set performance indicators and consider the conformity of dashboard functionalities with user needs. They should also integrate dashboards with other relevant systems at the departmental and hospital levels. |
| first_indexed | 2024-12-13T13:33:47Z |
| format | Article |
| id | doaj.art-fead8a69cfb4412ca85cc3dda204bd0f |
| institution | Directory Open Access Journal |
| issn | 2645-4904 |
| language | English |
| last_indexed | 2024-12-13T13:33:47Z |
| publishDate | 2021-06-01 |
| publisher | Shahid Beheshti University of Medical Sciences |
| record_format | Article |
| series | Archives of Academic Emergency Medicine |
| spelling | doaj.art-fead8a69cfb4412ca85cc3dda204bd0f2022-12-21T23:44:05ZengShahid Beheshti University of Medical SciencesArchives of Academic Emergency Medicine2645-49042021-06-019110.22037/aaem.v9i1.1230Emergency Department Quality Dashboard; a Systematic Review of Performance Indicators, Functionalities, and ChallengesSohrab Almasi0Reza Rabiei1Hamid Moghaddasi2Mojtaba Vahidi-Asl3Department of Health Information Technology and Management, School of Allied Medical Sciences, Shahid Beheshti University of Medical Sciences, Tehran, Iran. Department of Health Information Technology and Management, School of Allied Medical Sciences, Shahid Beheshti University of Medical Sciences, Tehran, Iran. Department of Health Information Technology and Management, School of Allied Medical Sciences, Shahid Beheshti University of Medical Sciences, Tehran, Iran. Faculty of Computer Science and Engineering, Shahid Beheshti University, Tehran, Iran.Introduction: Effective information management in the emergency department (ED) can improve the control and management of ED processes. Dashboards, known as data management tools, efficiently provide information and contribute greatly to control and management of ED. This study aimed to identify performance indicators and quality dashboard functionalities, and analyze the challenges associated with dashboard implementation in the ED. Methods: This systematic review began with a search in four databases (Web of Science, PubMed, Embase, and Scopus) from 2000 to May 30, 2020, when the final search for papers was conducted. The data were collected using a data extraction form and the contents of the extracted papers were analyzed through ED performance indicators, dashboard functionalities, and implementation challenges. Results: Performance indicators reported in the reviewed papers were classified as the quality of care, patient flow, timeliness, costs, and resources. The main dashboard functionalities noted in the papers included reporting, customization, alert creation, resource management, and real-time information display. The dashboard implementation challenges included data sources, data quality, integration with other systems, adaptability of dashboard functionalities to user needs, and selection of appropriate performance indicators. Conclusions: Quality dashboards facilitate processes, communication, and situation awareness in the ED; hence, they can improve care provision in this department. To enhance the effectiveness and efficiency of ED dashboards, officials should set performance indicators and consider the conformity of dashboard functionalities with user needs. They should also integrate dashboards with other relevant systems at the departmental and hospital levels.https://journals.sbmu.ac.ir/aaem/index.php/AAEM/article/view/1230Emergency service, hospitalquality indicators, health caredata managementsystematic review |
| spellingShingle | Sohrab Almasi Reza Rabiei Hamid Moghaddasi Mojtaba Vahidi-Asl Emergency Department Quality Dashboard; a Systematic Review of Performance Indicators, Functionalities, and Challenges Archives of Academic Emergency Medicine Emergency service, hospital quality indicators, health care data management systematic review |
| title | Emergency Department Quality Dashboard; a Systematic Review of Performance Indicators, Functionalities, and Challenges |
| title_full | Emergency Department Quality Dashboard; a Systematic Review of Performance Indicators, Functionalities, and Challenges |
| title_fullStr | Emergency Department Quality Dashboard; a Systematic Review of Performance Indicators, Functionalities, and Challenges |
| title_full_unstemmed | Emergency Department Quality Dashboard; a Systematic Review of Performance Indicators, Functionalities, and Challenges |
| title_short | Emergency Department Quality Dashboard; a Systematic Review of Performance Indicators, Functionalities, and Challenges |
| title_sort | emergency department quality dashboard a systematic review of performance indicators functionalities and challenges |
| topic | Emergency service, hospital quality indicators, health care data management systematic review |
| url | https://journals.sbmu.ac.ir/aaem/index.php/AAEM/article/view/1230 |
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