‘Speaking Up’ for patient safety and staff well-being: a qualitative study
Background Freedom To Speak Up Guardians (FTSUGs) and Confidential Contacts (CCs) were appointed nationally following the Mid Staffordshire inquiry to listen to and support staff who were unable to address concerns through normal channels of communication.Aim Explore perceptions of an FTSUG and CCs...
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| Format: | Article |
| Language: | English |
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BMJ Publishing Group
2023-06-01
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| Series: | BMJ Open Quality |
| Online Access: | https://bmjopenquality.bmj.com/content/12/2/e002047.full |
| _version_ | 1797771875641720832 |
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| author | Rebecca Delpino Liz Lees-Deutsch Bhawna Solanki |
| author_facet | Rebecca Delpino Liz Lees-Deutsch Bhawna Solanki |
| author_sort | Rebecca Delpino |
| collection | DOAJ |
| description | Background Freedom To Speak Up Guardians (FTSUGs) and Confidential Contacts (CCs) were appointed nationally following the Mid Staffordshire inquiry to listen to and support staff who were unable to address concerns through normal channels of communication.Aim Explore perceptions of an FTSUG and CCs through shared experiences and personal stories.Objectives (1) Explore perceptions of an FTSUG and CCs. (2) Consider how individuals can be best supported. (3) Improve staff knowledge on speaking up. (4) Understand factors influencing reflections around patient safety. (5) Share exemplars of good practice through use of personal stories to promote a culture of openness to raise concerns.Method A focus group of eight participants, namely the FTSUG and CCs working within one large National Health Service (NHS) trust, was used to gather data. Data were collated and organised using a created table. Thematic analysis enabled each theme to emerge and be identified.Conclusion (1) An innovative approach to the introduction, development and implementation of an FTSUG and CC roles and responsibilities in healthcare. (2) To gain insight into the personal experiences of a FTSUG and CCs working within one large NHS trust. (3) To be supportive of culture change with committed leadership responsiveness. |
| first_indexed | 2024-03-12T21:43:54Z |
| format | Article |
| id | doaj.art-ff20a926152f4a31879a079bbf46aeae |
| institution | Directory Open Access Journal |
| issn | 2399-6641 |
| language | English |
| last_indexed | 2024-03-12T21:43:54Z |
| publishDate | 2023-06-01 |
| publisher | BMJ Publishing Group |
| record_format | Article |
| series | BMJ Open Quality |
| spelling | doaj.art-ff20a926152f4a31879a079bbf46aeae2023-07-26T14:50:07ZengBMJ Publishing GroupBMJ Open Quality2399-66412023-06-0112210.1136/bmjoq-2022-002047‘Speaking Up’ for patient safety and staff well-being: a qualitative studyRebecca Delpino0Liz Lees-Deutsch1Bhawna Solanki2Educator Clinical Skills & Simulation, Education Department, University Hospitals Birmingham NHS Foundation Trust, Birmingham, UKAssociate Professor for Nursing and Clinical Academic Nurse, Centre for Care Excellence, University Hospitals Coventry and Warwickshire and Centre for Healthcare Research, Coventry University, Coventry, UKSenior Lecturer in Public Health, School of Public Health, University of Wolverhampton Faculty of Education, Health and Wellbeing, Wolverhampton, UKBackground Freedom To Speak Up Guardians (FTSUGs) and Confidential Contacts (CCs) were appointed nationally following the Mid Staffordshire inquiry to listen to and support staff who were unable to address concerns through normal channels of communication.Aim Explore perceptions of an FTSUG and CCs through shared experiences and personal stories.Objectives (1) Explore perceptions of an FTSUG and CCs. (2) Consider how individuals can be best supported. (3) Improve staff knowledge on speaking up. (4) Understand factors influencing reflections around patient safety. (5) Share exemplars of good practice through use of personal stories to promote a culture of openness to raise concerns.Method A focus group of eight participants, namely the FTSUG and CCs working within one large National Health Service (NHS) trust, was used to gather data. Data were collated and organised using a created table. Thematic analysis enabled each theme to emerge and be identified.Conclusion (1) An innovative approach to the introduction, development and implementation of an FTSUG and CC roles and responsibilities in healthcare. (2) To gain insight into the personal experiences of a FTSUG and CCs working within one large NHS trust. (3) To be supportive of culture change with committed leadership responsiveness.https://bmjopenquality.bmj.com/content/12/2/e002047.full |
| spellingShingle | Rebecca Delpino Liz Lees-Deutsch Bhawna Solanki ‘Speaking Up’ for patient safety and staff well-being: a qualitative study BMJ Open Quality |
| title | ‘Speaking Up’ for patient safety and staff well-being: a qualitative study |
| title_full | ‘Speaking Up’ for patient safety and staff well-being: a qualitative study |
| title_fullStr | ‘Speaking Up’ for patient safety and staff well-being: a qualitative study |
| title_full_unstemmed | ‘Speaking Up’ for patient safety and staff well-being: a qualitative study |
| title_short | ‘Speaking Up’ for patient safety and staff well-being: a qualitative study |
| title_sort | speaking up for patient safety and staff well being a qualitative study |
| url | https://bmjopenquality.bmj.com/content/12/2/e002047.full |
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