COMMUNICATION BARRIERS BETWEEN DOCTORS, NURSES AND PATIENTS IN MEDICAL CONSULTATIONS AT HOSPITALS OF LAHORE PAKISTAN
Objective: The objective was to identify the barriers between doctors, nurses and patients that they perceive while communicating with each other in outdoor departments of army and public healthcare hospitals, Lahore, Pakistan. Study Design: Exploratory and descriptive. Place and Duration of S...
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| Format: | Article |
| Language: | English |
| Published: |
Army Medical College Rawalpindi
2019-06-01
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| Series: | Pakistan Armed Forces Medical Journal |
| Subjects: | |
| Online Access: | https://www.pafmj.org/index.php/PAFMJ/article/view/3027/2265 |
| _version_ | 1818837291098963968 |
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| author | Ayesha Junaid Muhammad Shaban Rafi |
| author_facet | Ayesha Junaid Muhammad Shaban Rafi |
| author_sort | Ayesha Junaid |
| collection | DOAJ |
| description | Objective: The objective was to identify the barriers between doctors, nurses and patients that they perceive while communicating with each other in outdoor departments of army and public healthcare hospitals, Lahore, Pakistan.
Study Design: Exploratory and descriptive.
Place and Duration of Study: The study was conducted in the Combined Military Hospital (CMH) and Jinnah Hospital Lahore, Pakistan, for a period of 3 weeks.
Material and Methods: Semi-structured interviews of doctors, patients and nurses (2 each, one male and one female in each category) were conducted and analyzed through Interpretative Phenomenological Analysis (IPA). Snow ball sampling technique was used to recruit the participants from various socio-economic strata, experience and age.
Results: The study reveals linguistic, cultural, behavioral and management barriers in doctor nurse patient communication from the perceptions of the participants. In addition to this, lack of training of medical professionals inhibits the interpersonal communication between them and patients.
Conclusion: The results suggest that the quality of healthcare can be improved by introducing interventions in doctor nurse patient communication. The hospitals should introduce communication skills training programme in medical practices, with a focus on the linguistic and cultural diversity prevailing in the country and how to improve management skills. |
| first_indexed | 2024-12-19T03:20:10Z |
| format | Article |
| id | doaj.art-ff4b7cd9bae44c1fa9b6d3bb11751450 |
| institution | Directory Open Access Journal |
| issn | 0030-9648 2411-8842 |
| language | English |
| last_indexed | 2024-12-19T03:20:10Z |
| publishDate | 2019-06-01 |
| publisher | Army Medical College Rawalpindi |
| record_format | Article |
| series | Pakistan Armed Forces Medical Journal |
| spelling | doaj.art-ff4b7cd9bae44c1fa9b6d3bb117514502022-12-21T20:37:47ZengArmy Medical College RawalpindiPakistan Armed Forces Medical Journal0030-96482411-88422019-06-01693560565COMMUNICATION BARRIERS BETWEEN DOCTORS, NURSES AND PATIENTS IN MEDICAL CONSULTATIONS AT HOSPITALS OF LAHORE PAKISTANAyesha Junaid0Muhammad Shaban Rafi1University of Management and Technology Lahore PakistanUniversity of Management and Technology Lahore PakistanObjective: The objective was to identify the barriers between doctors, nurses and patients that they perceive while communicating with each other in outdoor departments of army and public healthcare hospitals, Lahore, Pakistan. Study Design: Exploratory and descriptive. Place and Duration of Study: The study was conducted in the Combined Military Hospital (CMH) and Jinnah Hospital Lahore, Pakistan, for a period of 3 weeks. Material and Methods: Semi-structured interviews of doctors, patients and nurses (2 each, one male and one female in each category) were conducted and analyzed through Interpretative Phenomenological Analysis (IPA). Snow ball sampling technique was used to recruit the participants from various socio-economic strata, experience and age. Results: The study reveals linguistic, cultural, behavioral and management barriers in doctor nurse patient communication from the perceptions of the participants. In addition to this, lack of training of medical professionals inhibits the interpersonal communication between them and patients. Conclusion: The results suggest that the quality of healthcare can be improved by introducing interventions in doctor nurse patient communication. The hospitals should introduce communication skills training programme in medical practices, with a focus on the linguistic and cultural diversity prevailing in the country and how to improve management skills.https://www.pafmj.org/index.php/PAFMJ/article/view/3027/2265communication barriersipaout-patient departmentsperceptions |
| spellingShingle | Ayesha Junaid Muhammad Shaban Rafi COMMUNICATION BARRIERS BETWEEN DOCTORS, NURSES AND PATIENTS IN MEDICAL CONSULTATIONS AT HOSPITALS OF LAHORE PAKISTAN Pakistan Armed Forces Medical Journal communication barriers ipa out-patient departments perceptions |
| title | COMMUNICATION BARRIERS BETWEEN DOCTORS, NURSES AND PATIENTS IN MEDICAL CONSULTATIONS AT HOSPITALS OF LAHORE PAKISTAN |
| title_full | COMMUNICATION BARRIERS BETWEEN DOCTORS, NURSES AND PATIENTS IN MEDICAL CONSULTATIONS AT HOSPITALS OF LAHORE PAKISTAN |
| title_fullStr | COMMUNICATION BARRIERS BETWEEN DOCTORS, NURSES AND PATIENTS IN MEDICAL CONSULTATIONS AT HOSPITALS OF LAHORE PAKISTAN |
| title_full_unstemmed | COMMUNICATION BARRIERS BETWEEN DOCTORS, NURSES AND PATIENTS IN MEDICAL CONSULTATIONS AT HOSPITALS OF LAHORE PAKISTAN |
| title_short | COMMUNICATION BARRIERS BETWEEN DOCTORS, NURSES AND PATIENTS IN MEDICAL CONSULTATIONS AT HOSPITALS OF LAHORE PAKISTAN |
| title_sort | communication barriers between doctors nurses and patients in medical consultations at hospitals of lahore pakistan |
| topic | communication barriers ipa out-patient departments perceptions |
| url | https://www.pafmj.org/index.php/PAFMJ/article/view/3027/2265 |
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