Holistic Trinity of Services Sciences: Management, Social, & Engineering Sciences
Services industries comprise about 75% of the economy of developed nations. To design and operate services systems for today and tomorrow, we need to educate a new type of engineer who focuses not on manufacturing but on services. Such an engineer must be able to integrate 3 sciences - management, s...
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| Format: | Working Paper |
| Language: | en_US |
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Massachusetts Institute of Technology. Engineering Systems Division
2016
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| Online Access: | http://hdl.handle.net/1721.1/102894 |
| Summary: | Services industries comprise about 75% of the economy of developed nations. To design and operate services systems for today and tomorrow, we need to educate a new type of engineer who focuses not on manufacturing but on services. Such an engineer must be able to integrate 3 sciences - management, social and engineering – into her analysis of services systems. Within the context of a new research center at MIT – CESF (Center for Engineering Systems Fundamentals) – we show how newly emerging services systems require such a 3-way holistic analysis. We deliberately select some non-standard services, as many business services such as supply chains have been studied extensively. |
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