Decision-making authority, team efficiency and human worker satisfaction in mixed human–robot teams
In manufacturing, advanced robotic technology has opened up the possibility of integrating highly autonomous mobile robots into human teams. However, with this capability comes the issue of how to maximize both team efficiency and the desire of human team members to work with these robotic counterpa...
| Main Authors: | , , , , |
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| Format: | Article |
| Language: | English |
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Springer Nature
2016
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| Online Access: | http://hdl.handle.net/1721.1/103126 https://orcid.org/0000-0002-5321-6038 https://orcid.org/0000-0002-2919-5046 https://orcid.org/0000-0003-1338-8107 |
| _version_ | 1826204951887478784 |
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| author | Gombolay, Matthew Craig Gutierrez, Reymundo A. Clarke, Shanelle G. Sturla, Giancarlo F. Shah, Julie A. |
| author2 | Massachusetts Institute of Technology. Computer Science and Artificial Intelligence Laboratory |
| author_facet | Massachusetts Institute of Technology. Computer Science and Artificial Intelligence Laboratory Gombolay, Matthew Craig Gutierrez, Reymundo A. Clarke, Shanelle G. Sturla, Giancarlo F. Shah, Julie A. |
| author_sort | Gombolay, Matthew Craig |
| collection | MIT |
| description | In manufacturing, advanced robotic technology has opened up the possibility of integrating highly autonomous mobile robots into human teams. However, with this capability comes the issue of how to maximize both team efficiency and the desire of human team members to work with these robotic counterparts. To address this concern, we conducted a set of experiments studying the effects of shared decision-making authority in human–robot and human-only teams. We found that an autonomous robot can outperform a human worker in the execution of part or all of the process of task allocation (p<0.001 for both), and that people preferred to cede their control authority to the robot $$(p<0.001)$$ (p<0.001). We also established that people value human teammates more than robotic teammates; however, providing robots authority over team coordination more strongly improved the perceived value of these agents than giving similar authority to another human teammate $$(p< 0.001)$$(p<0.001). In post hoc analysis, we found that people were more likely to assign a disproportionate amount of the work to themselves when working with a robot $$(p<0.01)$$(p<0.01) rather than human teammates only. Based upon our findings, we provide design guidance for roboticists and industry practitioners to design robotic assistants for better integration into the human workplace. |
| first_indexed | 2024-09-23T13:03:57Z |
| format | Article |
| id | mit-1721.1/103126 |
| institution | Massachusetts Institute of Technology |
| language | English |
| last_indexed | 2024-09-23T13:03:57Z |
| publishDate | 2016 |
| publisher | Springer Nature |
| record_format | dspace |
| spelling | mit-1721.1/1031262022-10-01T12:54:01Z Decision-making authority, team efficiency and human worker satisfaction in mixed human–robot teams Gombolay, Matthew Craig Gutierrez, Reymundo A. Clarke, Shanelle G. Sturla, Giancarlo F. Shah, Julie A. Massachusetts Institute of Technology. Computer Science and Artificial Intelligence Laboratory Massachusetts Institute of Technology. Department of Aeronautics and Astronautics Massachusetts Institute of Technology. Department of Electrical Engineering and Computer Science Gombolay, Matthew Craig Gutierrez, Reymundo A. Clarke, Shanelle G. Sturla, Giancarlo F. Shah, Julie A. In manufacturing, advanced robotic technology has opened up the possibility of integrating highly autonomous mobile robots into human teams. However, with this capability comes the issue of how to maximize both team efficiency and the desire of human team members to work with these robotic counterparts. To address this concern, we conducted a set of experiments studying the effects of shared decision-making authority in human–robot and human-only teams. We found that an autonomous robot can outperform a human worker in the execution of part or all of the process of task allocation (p<0.001 for both), and that people preferred to cede their control authority to the robot $$(p<0.001)$$ (p<0.001). We also established that people value human teammates more than robotic teammates; however, providing robots authority over team coordination more strongly improved the perceived value of these agents than giving similar authority to another human teammate $$(p< 0.001)$$(p<0.001). In post hoc analysis, we found that people were more likely to assign a disproportionate amount of the work to themselves when working with a robot $$(p<0.01)$$(p<0.01) rather than human teammates only. Based upon our findings, we provide design guidance for roboticists and industry practitioners to design robotic assistants for better integration into the human workplace. 2016-06-16T19:57:32Z 2016-06-16T19:57:32Z 2015-07 2014-11 2016-05-23T12:15:20Z Article http://purl.org/eprint/type/JournalArticle 0929-5593 1573-7527 http://hdl.handle.net/1721.1/103126 Gombolay, Matthew C., Reymundo A. Gutierrez, Shanelle G. Clarke, Giancarlo F. Sturla, and Julie A. Shah. "Decision-making authority, team efficiency and human worker satisfaction in mixed human–robot teams." Autonomous Robots 39:3 (October 2015), pp. 293-312. https://orcid.org/0000-0002-5321-6038 https://orcid.org/0000-0002-2919-5046 https://orcid.org/0000-0003-1338-8107 en http://dx.doi.org/10.1007/s10514-015-9457-9 Autonomous Robots Creative Commons Attribution-Noncommercial-Share Alike http://creativecommons.org/licenses/by-nc-sa/4.0/ Springer Science+Business Media New York application/pdf Springer Nature Springer US |
| spellingShingle | Gombolay, Matthew Craig Gutierrez, Reymundo A. Clarke, Shanelle G. Sturla, Giancarlo F. Shah, Julie A. Decision-making authority, team efficiency and human worker satisfaction in mixed human–robot teams |
| title | Decision-making authority, team efficiency and human worker satisfaction in mixed human–robot teams |
| title_full | Decision-making authority, team efficiency and human worker satisfaction in mixed human–robot teams |
| title_fullStr | Decision-making authority, team efficiency and human worker satisfaction in mixed human–robot teams |
| title_full_unstemmed | Decision-making authority, team efficiency and human worker satisfaction in mixed human–robot teams |
| title_short | Decision-making authority, team efficiency and human worker satisfaction in mixed human–robot teams |
| title_sort | decision making authority team efficiency and human worker satisfaction in mixed human robot teams |
| url | http://hdl.handle.net/1721.1/103126 https://orcid.org/0000-0002-5321-6038 https://orcid.org/0000-0002-2919-5046 https://orcid.org/0000-0003-1338-8107 |
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