The Library Concierge Project at Stanford University
To meet the challenge of ensuring that library staff and scholars/patrons are aware of the full range of resources and services offered through the library, the Stanford University Libraries initiated a Library Concierge Project in November of 2011. This article describes the program and provides an...
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| Format: | Article |
| Language: | en_US |
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Creative Library Practice
2017
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| Online Access: | http://hdl.handle.net/1721.1/107930 https://orcid.org/0000-0002-3510-3937 |
| Summary: | To meet the challenge of ensuring that library staff and scholars/patrons are aware of the full range of resources and services offered through the library, the Stanford University Libraries initiated a Library Concierge Project in November of 2011. This article describes the program and provides an assessment of how well the Library Concierge Project has met its goals of promoting a service-focused culture and educating staff. A description of the concierge concept in action is also provided, along with anecdotal evidence of the impact of the project on supported scholars. |
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