Robotic Assistance in Coordination of Patient Care
We conducted a study to investigate trust in and dependence upon robotic decision support among nurses and doctors on a labor and delivery floor. There is evidence that suggestions provided by embodied agents engender inappropriate degrees of trust and reliance amon...
Main Authors: | , , , , , , , , , |
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Other Authors: | |
Format: | Article |
Published: |
MIT Press
2018
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Online Access: | http://hdl.handle.net/1721.1/114660 https://orcid.org/0000-0002-5321-6038 https://orcid.org/0000-0002-5638-9428 https://orcid.org/0000-0003-1338-8107 |
Summary: | We conducted a study to investigate trust in and
dependence upon robotic decision support among nurses and
doctors on a labor and delivery floor. There is evidence that
suggestions provided by embodied agents engender inappropriate
degrees of trust and reliance among humans. This concern is a
critical barrier that must be addressed before fielding intelligent
hospital service robots that take initiative to coordinate patient
care. Our experiment was conducted with nurses and physicians,
and evaluated the subjects’ levels of trust in and dependence
on high- and low-quality recommendations issued by robotic
versus computer-based decision support. The support, generated
through action-driven learning from expert demonstration, was
shown to produce high-quality recommendations that were ac-
cepted by nurses and physicians at a compliance rate of 90%.
Rates of Type I and Type II errors were comparable between
robotic and computer-based decision support. Furthermore, em-
bodiment appeared to benefit performance, as indicated by a
higher degree of appropriate dependence after the quality of
recommendations changed over the course of the experiment.
These results support the notion that a robotic assistant may
be able to safely and effectively assist in patient care. Finally,
we conducted a pilot demonstration in which a robot assisted
resource nurses on a labor and delivery floor at a tertiary care
center. |
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