Risk Mitigation at Call Centers
Climate catastrophes (i.e. tornadoes, hail, hurricanes, etc.) have a significant economic and operational impact on the operation of call centers. It was found that catastrophe events such as hurricanes critically impact the operation of the affected location for a period of two months after the hur...
| Main Authors: | , |
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| Language: | en_US |
| Published: |
Massachusetts Institute of Technology
2018
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| Online Access: | http://hdl.handle.net/1721.1/117627 |