When all you have is a banhammer : the social and communicative work of Volunteer moderators
Thesis: S.M. in Comparative Media Studies, Massachusetts Institute of Technology, Department of Comparative Media Studies/Writing, 2018.
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| Format: | Thesis |
| Language: | eng |
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Massachusetts Institute of Technology
2018
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| Online Access: | http://hdl.handle.net/1721.1/117903 |
| _version_ | 1811081449144582144 |
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| author | Lo, Claudia (Claudia Wai Yu) |
| author2 | T. L. Taylor. |
| author_facet | T. L. Taylor. Lo, Claudia (Claudia Wai Yu) |
| author_sort | Lo, Claudia (Claudia Wai Yu) |
| collection | MIT |
| description | Thesis: S.M. in Comparative Media Studies, Massachusetts Institute of Technology, Department of Comparative Media Studies/Writing, 2018. |
| first_indexed | 2024-09-23T11:46:51Z |
| format | Thesis |
| id | mit-1721.1/117903 |
| institution | Massachusetts Institute of Technology |
| language | eng |
| last_indexed | 2024-09-23T11:46:51Z |
| publishDate | 2018 |
| publisher | Massachusetts Institute of Technology |
| record_format | dspace |
| spelling | mit-1721.1/1179032022-07-26T16:40:09Z When all you have is a banhammer : the social and communicative work of Volunteer moderators Lo, Claudia (Claudia Wai Yu) T. L. Taylor. Massachusetts Institute of Technology. Department of Humanities. Massachusetts Institute of Technology. Program in Comparative Media Studies/Writing Comparative Media Studies. Humanities. Thesis: S.M. in Comparative Media Studies, Massachusetts Institute of Technology, Department of Comparative Media Studies/Writing, 2018. Cataloged from student-submitted PDF version of thesis. Includes bibliographical references (pages 85-86). The popular understanding of moderation online is that moderation is inherently reactive, where moderators see and then react to content generated by users, typically by removing it; in order to understand the work already being performed by moderators, we need to expand our understanding of what that work entails. Drawing upon interviews, participant observation, and my own experiences as a volunteer community moderator on Reddit, I propose that a significant portion of work performed by volunteer moderators is social and communicative in nature. Even the chosen case studies of large-scale esports events on Twitch, where the most visible and intense tasks given to volunteer moderators consists of reacting and removing user-generated chat messages, exposes faults in the reactive model of moderation. A better appreciation of the full scope of moderation work will be vital in guiding future research, design, and development efforts in this field. by Claudia Lo. S.M. in Comparative Media Studies 2018-09-17T15:49:18Z 2018-09-17T15:49:18Z 2018 2018 Thesis http://hdl.handle.net/1721.1/117903 1051218407 eng MIT theses are protected by copyright. They may be viewed, downloaded, or printed from this source but further reproduction or distribution in any format is prohibited without written permission. http://dspace.mit.edu/handle/1721.1/7582 86 pages application/pdf Massachusetts Institute of Technology |
| spellingShingle | Comparative Media Studies. Humanities. Lo, Claudia (Claudia Wai Yu) When all you have is a banhammer : the social and communicative work of Volunteer moderators |
| title | When all you have is a banhammer : the social and communicative work of Volunteer moderators |
| title_full | When all you have is a banhammer : the social and communicative work of Volunteer moderators |
| title_fullStr | When all you have is a banhammer : the social and communicative work of Volunteer moderators |
| title_full_unstemmed | When all you have is a banhammer : the social and communicative work of Volunteer moderators |
| title_short | When all you have is a banhammer : the social and communicative work of Volunteer moderators |
| title_sort | when all you have is a banhammer the social and communicative work of volunteer moderators |
| topic | Comparative Media Studies. Humanities. |
| url | http://hdl.handle.net/1721.1/117903 |
| work_keys_str_mv | AT loclaudiaclaudiawaiyu whenallyouhaveisabanhammerthesocialandcommunicativeworkofvolunteermoderators |