Trust and Trustworthiness
In this chapter, we discuss when, how, and why trust and trustworthiness arise to support cooperation within and across organizations. To do so, we first define trust and trustworthiness, discuss how they can be quantified, and determine key components of trusting and trustworthy behavior. In additi...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Article |
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John Wiley & Sons, Inc.
2019
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| Online Access: | http://hdl.handle.net/1721.1/120755 https://orcid.org/0000-0003-2640-855X https://orcid.org/0000-0002-6991-0649 |
| _version_ | 1826188121838977024 |
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| author | Ozer, Ali Ozalp Zheng, Yanchong |
| author2 | Sloan School of Management |
| author_facet | Sloan School of Management Ozer, Ali Ozalp Zheng, Yanchong |
| author_sort | Ozer, Ali Ozalp |
| collection | MIT |
| description | In this chapter, we discuss when, how, and why trust and trustworthiness arise to support cooperation within and across organizations. To do so, we first define trust and trustworthiness, discuss how they can be quantified, and determine key components of trusting and trustworthy behavior. In addition, we identify building blocks of trust and trustworthiness and offer tangible insights about how to establish trusting and cooperative business/interorganizational relationships, based on both academic research and case studies from across industries. |
| first_indexed | 2024-09-23T07:54:55Z |
| format | Article |
| id | mit-1721.1/120755 |
| institution | Massachusetts Institute of Technology |
| last_indexed | 2024-09-23T07:54:55Z |
| publishDate | 2019 |
| publisher | John Wiley & Sons, Inc. |
| record_format | dspace |
| spelling | mit-1721.1/1207552022-09-23T09:37:17Z Trust and Trustworthiness Ozer, Ali Ozalp Zheng, Yanchong Sloan School of Management Ozer, Ali Ozalp Zheng, Yanchong In this chapter, we discuss when, how, and why trust and trustworthiness arise to support cooperation within and across organizations. To do so, we first define trust and trustworthiness, discuss how they can be quantified, and determine key components of trusting and trustworthy behavior. In addition, we identify building blocks of trust and trustworthiness and offer tangible insights about how to establish trusting and cooperative business/interorganizational relationships, based on both academic research and case studies from across industries. 2019-03-06T16:28:35Z 2019-03-06T16:28:35Z 2019-10 2019-03-06T16:12:56Z Article http://purl.org/eprint/type/JournalArticle http://hdl.handle.net/1721.1/120755 Özer, Özalp, and Yanchong Zheng. “Trust and Trustworthiness.” The Handbook of Behavioral Operations (October 19, 2018): 489–523. https://orcid.org/0000-0003-2640-855X https://orcid.org/0000-0002-6991-0649 http://dx.doi.org/10.1002/9781119138341.ch14 Handbook of Behavioral Operations Creative Commons Attribution-Noncommercial-Share Alike http://creativecommons.org/licenses/by-nc-sa/4.0/ application/pdf John Wiley & Sons, Inc. Other repository |
| spellingShingle | Ozer, Ali Ozalp Zheng, Yanchong Trust and Trustworthiness |
| title | Trust and Trustworthiness |
| title_full | Trust and Trustworthiness |
| title_fullStr | Trust and Trustworthiness |
| title_full_unstemmed | Trust and Trustworthiness |
| title_short | Trust and Trustworthiness |
| title_sort | trust and trustworthiness |
| url | http://hdl.handle.net/1721.1/120755 https://orcid.org/0000-0003-2640-855X https://orcid.org/0000-0002-6991-0649 |
| work_keys_str_mv | AT ozeraliozalp trustandtrustworthiness AT zhengyanchong trustandtrustworthiness |