Customer service quality management in the construction industry : a comparative study of the U.S. and Japan

Customer service quality management in the construction industry : a comparative study of the U.S. and Japan

Thesis (M.S.)--Massachusetts Institute of Technology, Dept. of Civil Engineering, 1992.

Bibliographic Details
Main Author:	Asahara, Tatsuhiko, 1964-
Other Authors:	Fred Moavenzadeh.
Format:	Thesis
Language:	eng
Published:	Massachusetts Institute of Technology 2005
Subjects:	Civil and Environmental Engineering
Online Access:	http://hdl.handle.net/1721.1/12827

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