Cross-Platform Usability Model Evaluation
It is becoming common for several devices to be utilised together to access and manipulate shared information spaces and migrate tasks between devices. Despite the increased worldwide use of cross-platform services, there is limited research into how cross-platform service usability can be assessed....
| Main Authors: | , , , |
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| Format: | Article |
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Multidisciplinary Digital Publishing Institute
2021
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| Online Access: | https://hdl.handle.net/1721.1/131323 |
| _version_ | 1826200916357808128 |
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| author | Majrashi, Khalid Hamilton, Margaret Uitdenbogerd, Alexandra L. Al-Megren, Shiroq |
| author_facet | Majrashi, Khalid Hamilton, Margaret Uitdenbogerd, Alexandra L. Al-Megren, Shiroq |
| author_sort | Majrashi, Khalid |
| collection | MIT |
| description | It is becoming common for several devices to be utilised together to access and manipulate shared information spaces and migrate tasks between devices. Despite the increased worldwide use of cross-platform services, there is limited research into how cross-platform service usability can be assessed. This paper presents a novel cross-platform usability model. The model employs the think-aloud protocol, observations, and questionnaires to reveal cross-platform usability problems. Two Likert scales were developed for measuring overall user satisfaction of cross-platform usability and user satisfaction with the seamlessness of the transition between one device and another. The paper further employs a series of objective measures for the proposed model. The viability and performance of the model were examined in the context of evaluating three cross-platform services across three devices. The results demonstrate that the model is a valuable method for assessing and quantifying cross-platform usability. The findings were thoroughly analysed and discussed, and subsequently used to refine the model. The model was also evaluated by eight user experience experts and seven out of the eight agreed that it is useful. |
| first_indexed | 2024-09-23T11:43:44Z |
| format | Article |
| id | mit-1721.1/131323 |
| institution | Massachusetts Institute of Technology |
| last_indexed | 2024-09-23T11:43:44Z |
| publishDate | 2021 |
| publisher | Multidisciplinary Digital Publishing Institute |
| record_format | dspace |
| spelling | mit-1721.1/1313232021-09-21T03:40:14Z Cross-Platform Usability Model Evaluation Majrashi, Khalid Hamilton, Margaret Uitdenbogerd, Alexandra L. Al-Megren, Shiroq It is becoming common for several devices to be utilised together to access and manipulate shared information spaces and migrate tasks between devices. Despite the increased worldwide use of cross-platform services, there is limited research into how cross-platform service usability can be assessed. This paper presents a novel cross-platform usability model. The model employs the think-aloud protocol, observations, and questionnaires to reveal cross-platform usability problems. Two Likert scales were developed for measuring overall user satisfaction of cross-platform usability and user satisfaction with the seamlessness of the transition between one device and another. The paper further employs a series of objective measures for the proposed model. The viability and performance of the model were examined in the context of evaluating three cross-platform services across three devices. The results demonstrate that the model is a valuable method for assessing and quantifying cross-platform usability. The findings were thoroughly analysed and discussed, and subsequently used to refine the model. The model was also evaluated by eight user experience experts and seven out of the eight agreed that it is useful. 2021-09-20T14:16:12Z 2021-09-20T14:16:12Z 2020-11-20 2020-11-26T14:08:58Z Article http://purl.org/eprint/type/JournalArticle https://hdl.handle.net/1721.1/131323 Multimodal Technologies and Interaction 4 (4): 80 (2020) PUBLISHER_CC http://dx.doi.org/10.3390/mti4040080 Creative Commons Attribution https://creativecommons.org/licenses/by/4.0/ application/pdf Multidisciplinary Digital Publishing Institute Multidisciplinary Digital Publishing Institute |
| spellingShingle | Majrashi, Khalid Hamilton, Margaret Uitdenbogerd, Alexandra L. Al-Megren, Shiroq Cross-Platform Usability Model Evaluation |
| title | Cross-Platform Usability Model Evaluation |
| title_full | Cross-Platform Usability Model Evaluation |
| title_fullStr | Cross-Platform Usability Model Evaluation |
| title_full_unstemmed | Cross-Platform Usability Model Evaluation |
| title_short | Cross-Platform Usability Model Evaluation |
| title_sort | cross platform usability model evaluation |
| url | https://hdl.handle.net/1721.1/131323 |
| work_keys_str_mv | AT majrashikhalid crossplatformusabilitymodelevaluation AT hamiltonmargaret crossplatformusabilitymodelevaluation AT uitdenbogerdalexandral crossplatformusabilitymodelevaluation AT almegrenshiroq crossplatformusabilitymodelevaluation |