MetRoBERTa: Leveraging Traditional Customer Relationship Management Data to Develop a Transit-Topic-Aware Language Model

MetRoBERTa: Leveraging Traditional Customer Relationship Management Data to Develop a Transit-Topic-Aware Language Model

Transit riders' feedback provided in ridership surveys, customer relationship management (CRM) channels, and in more recent times, through social media is key for transit agencies to better gauge the efficacy of their services and initiatives. Getting a holistic understanding of riders' ex...

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Bibliographic Details
Main Authors: Leong, Michael, Abdelhalim, Awad, Ha, Jude, Patterson, Diane, Pincus, Gabriel L, Harris, Anthony B, Eichler, Michael, Zhao, Jinhua
Format: Article
Language:English
Published: SAGE Publications 2024
Online Access:https://hdl.handle.net/1721.1/156437

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