Inside the App Bureaucracy: The Use of Smartphone Apps in Public Service Delivery Organizations in Pakistan
Smartphone apps are being used in governments in developing countries for monitoring of frontline officials in delivery of public services. Development literature has expressed doubt about transformative impact of digital technologies on entrenched bureaucracies in developing countries. While smartp...
| Main Author: | |
|---|---|
| Other Authors: | |
| Format: | Thesis |
| Published: |
Massachusetts Institute of Technology
2025
|
| Online Access: | https://hdl.handle.net/1721.1/158312 |