Unanticipated side effects of a successful quality programs : exploring a paradox of organizational improvement

Unanticipated side effects of a successful quality programs : exploring a paradox of organizational improvement

Includes bibliographical references (p. 34-37).

Bibliographic Details
Other Authors:	Kofman, Fred.
Language:	eng
Published:	Alfred P. Sloan School of Management, Massachusetts Institute of Technology 2003
Subjects:	HD28 .M414 no.3667-, 94
Online Access:	http://hdl.handle.net/1721.1/2506

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