Cutting corners and working overtime : quality erosion in the service industry

Cutting corners and working overtime : quality erosion in the service industry

Title from cover. "June, 1999."

Bibliographic Details
Other Authors:	Oliva, Rogelio.
Language:	eng
Published:	Sloan School of Management, Massachusetts Institute of Technology 2003
Subjects:	HD28 .M414 no.4075-99
Online Access:	http://hdl.handle.net/1721.1/2751

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