Developing product requirements through the voice of the customer and their link to product development : a Mustang study
Thesis (S.M.)--Massachusetts Institute of Technology, System Design & Management Program, 2001.
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| Format: | Thesis |
| Language: | eng |
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Massachusetts Institute of Technology
2005
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| Online Access: | http://hdl.handle.net/1721.1/29161 |
| _version_ | 1811073885038182400 |
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| author | Mastronardi, Ronald J., 1971- |
| author2 | Drazen Prelec. |
| author_facet | Drazen Prelec. Mastronardi, Ronald J., 1971- |
| author_sort | Mastronardi, Ronald J., 1971- |
| collection | MIT |
| description | Thesis (S.M.)--Massachusetts Institute of Technology, System Design & Management Program, 2001. |
| first_indexed | 2024-09-23T09:39:41Z |
| format | Thesis |
| id | mit-1721.1/29161 |
| institution | Massachusetts Institute of Technology |
| language | eng |
| last_indexed | 2024-09-23T09:39:41Z |
| publishDate | 2005 |
| publisher | Massachusetts Institute of Technology |
| record_format | dspace |
| spelling | mit-1721.1/291612019-04-11T11:47:13Z Developing product requirements through the voice of the customer and their link to product development : a Mustang study Mastronardi, Ronald J., 1971- Drazen Prelec. System Design and Management Program. System Design and Management Program. System Design and Management Program. Thesis (S.M.)--Massachusetts Institute of Technology, System Design & Management Program, 2001. Includes bibliographical references (leaves 94-95). The move toward Customer-Driven Product Development is changing the way companies operate their business and is re-defining future products. For example, phrases such as: Connecting with Customers, Customer First, Customer Focused Strategy and Customer Focused are all strategies being adopted by Ford Motor Company to help their products meet the needs of customers. The focus on customers has become a top priority within the organization through top down and bottom up implementation. Product requirements developed from the voice of the customer can provide valuable insight into the critical customer needs for a product. The ability to obtain, understand, analyze and incorporate those customer requirements into the product development system is critical to the success of a product. The challenge is developing a framework for gaining customer-voice data, analyzing that data, developing product requirements and linking those requirements to the product development system while meeting the objectives set forth for the product. The process requires an understanding of the product, engineering knowledge to develop and analyze product requirements and a familiarization of the product development process within a company. The product requirements developed from this study provided insight into the critical areas of the Mustang with customers. The effect of product requirements from the voice of the customer is moving organizations toward customer-driven product development and is changing the way business is done. This thesis provides a method to gain the voice of the customer, utilizes a framework for development and analysis of product requirements and links those requirements to the product development process. by Ronald J. Mastronardi. S.M. 2005-09-27T20:58:51Z 2005-09-27T20:58:51Z 2001 2001 Thesis http://hdl.handle.net/1721.1/29161 48106842 eng M.I.T. theses are protected by copyright. They may be viewed from this source for any purpose, but reproduction or distribution in any format is prohibited without written permission. See provided URL for inquiries about permission. http://dspace.mit.edu/handle/1721.1/7582 95 leaves 7523188 bytes 7522947 bytes application/pdf application/pdf application/pdf Massachusetts Institute of Technology |
| spellingShingle | System Design and Management Program. Mastronardi, Ronald J., 1971- Developing product requirements through the voice of the customer and their link to product development : a Mustang study |
| title | Developing product requirements through the voice of the customer and their link to product development : a Mustang study |
| title_full | Developing product requirements through the voice of the customer and their link to product development : a Mustang study |
| title_fullStr | Developing product requirements through the voice of the customer and their link to product development : a Mustang study |
| title_full_unstemmed | Developing product requirements through the voice of the customer and their link to product development : a Mustang study |
| title_short | Developing product requirements through the voice of the customer and their link to product development : a Mustang study |
| title_sort | developing product requirements through the voice of the customer and their link to product development a mustang study |
| topic | System Design and Management Program. |
| url | http://hdl.handle.net/1721.1/29161 |
| work_keys_str_mv | AT mastronardironaldj1971 developingproductrequirementsthroughthevoiceofthecustomerandtheirlinktoproductdevelopmentamustangstudy |