The impact of coordination and relationships in an outsourcing environment : the airline departure process
Thesis (M. Eng. in Logistics)--Massachusetts Institute of Technology, Engineering Systems Division, 2006.
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| Other Authors: | |
| Format: | Thesis |
| Language: | eng |
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Massachusetts Institute of Technology
2007
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| Online Access: | http://hdl.handle.net/1721.1/36144 |
| _version_ | 1826204425320923136 |
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| author | Ingason, Tómas |
| author2 | R. John Hansman, Jr. |
| author_facet | R. John Hansman, Jr. Ingason, Tómas |
| author_sort | Ingason, Tómas |
| collection | MIT |
| description | Thesis (M. Eng. in Logistics)--Massachusetts Institute of Technology, Engineering Systems Division, 2006. |
| first_indexed | 2024-09-23T12:54:52Z |
| format | Thesis |
| id | mit-1721.1/36144 |
| institution | Massachusetts Institute of Technology |
| language | eng |
| last_indexed | 2024-09-23T12:54:52Z |
| publishDate | 2007 |
| publisher | Massachusetts Institute of Technology |
| record_format | dspace |
| spelling | mit-1721.1/361442019-04-11T13:28:05Z The impact of coordination and relationships in an outsourcing environment : the airline departure process Ingason, Tómas R. John Hansman, Jr. Massachusetts Institute of Technology. Engineering Systems Division. Massachusetts Institute of Technology. Engineering Systems Division. Engineering Systems Division. Thesis (M. Eng. in Logistics)--Massachusetts Institute of Technology, Engineering Systems Division, 2006. Includes bibliographical references (leaf 84). Complicated business processes, like the airline departure process, that involve multiple job functions and even multiple companies need high levels of cross-functional coordination for successful completion. A study of the airline departure process at four stations of Icelandair showed that relationships and communication do impact performance. High levels of relationships and communication can have a positive impact on both efficiency and quality of the flight departure process at the same time. The design of systems of coordination and control and the approach to outsourcing of job functions or processes can impact levels of relationships and communication. Product offering and strategic importance of individual stations should decide how relationships with 3rd party service providers are constructed. by Tómas Ingason. M.Eng.in Logistics 2007-02-21T11:39:57Z 2007-02-21T11:39:57Z 2006 2006 Thesis http://hdl.handle.net/1721.1/36144 72821820 eng M.I.T. theses are protected by copyright. They may be viewed from this source for any purpose, but reproduction or distribution in any format is prohibited without written permission. See provided URL for inquiries about permission. http://dspace.mit.edu/handle/1721.1/7582 103 leaves application/pdf Massachusetts Institute of Technology |
| spellingShingle | Engineering Systems Division. Ingason, Tómas The impact of coordination and relationships in an outsourcing environment : the airline departure process |
| title | The impact of coordination and relationships in an outsourcing environment : the airline departure process |
| title_full | The impact of coordination and relationships in an outsourcing environment : the airline departure process |
| title_fullStr | The impact of coordination and relationships in an outsourcing environment : the airline departure process |
| title_full_unstemmed | The impact of coordination and relationships in an outsourcing environment : the airline departure process |
| title_short | The impact of coordination and relationships in an outsourcing environment : the airline departure process |
| title_sort | impact of coordination and relationships in an outsourcing environment the airline departure process |
| topic | Engineering Systems Division. |
| url | http://hdl.handle.net/1721.1/36144 |
| work_keys_str_mv | AT ingasontomas theimpactofcoordinationandrelationshipsinanoutsourcingenvironmenttheairlinedepartureprocess AT ingasontomas impactofcoordinationandrelationshipsinanoutsourcingenvironmenttheairlinedepartureprocess |