A systems view of quality
Thesis (S.M.)--Massachusetts Institute of Technology, Sloan School of Management, 2007.
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| Format: | Thesis |
| Language: | eng |
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Massachusetts Institute of Technology
2007
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| Online Access: | http://hdl.handle.net/1721.1/39509 |
| _version_ | 1811090968272699392 |
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| author | Utley, Tana L. (Tana Leigh) |
| author2 | Nelson P. Repenning. |
| author_facet | Nelson P. Repenning. Utley, Tana L. (Tana Leigh) |
| author_sort | Utley, Tana L. (Tana Leigh) |
| collection | MIT |
| description | Thesis (S.M.)--Massachusetts Institute of Technology, Sloan School of Management, 2007. |
| first_indexed | 2024-09-23T14:55:01Z |
| format | Thesis |
| id | mit-1721.1/39509 |
| institution | Massachusetts Institute of Technology |
| language | eng |
| last_indexed | 2024-09-23T14:55:01Z |
| publishDate | 2007 |
| publisher | Massachusetts Institute of Technology |
| record_format | dspace |
| spelling | mit-1721.1/395092019-04-10T23:03:26Z A systems view of quality systems view of product quality Utley, Tana L. (Tana Leigh) Nelson P. Repenning. Sloan School of Management. Sloan School of Management. Sloan School of Management. Thesis (S.M.)--Massachusetts Institute of Technology, Sloan School of Management, 2007. "June 2007." Includes bibliographical references (leaves 39-40). Caterpillar, a leading manufacturer of construction and mining equipment, diesel and natural gas engines and industrial gas turbines, is committed to continually improving the quality of their products. Caterpillar currently employs many of the well-known quality techniques, such as statistical process control, yet experience varying levels of quality improvement success across the enterprise. This thesis explores possible causes of the variation amongst the business units. Benchmarking and a literature search are used to identify possible variables and provide frameworks and a basis for comparison. The problem is explored from a systemic perspective with a focus on market served and organizational learning. Conclusions regarding the sources of differences and recommendations for the enterprise and business units are included. by Tana L. Utley. S.M. 2007-11-16T14:15:30Z 2007-11-16T14:15:30Z 2007 Thesis http://hdl.handle.net/1721.1/39509 173844648 eng M.I.T. theses are protected by copyright. They may be viewed from this source for any purpose, but reproduction or distribution in any format is prohibited without written permission. See provided URL for inquiries about permission. http://dspace.mit.edu/handle/1721.1/7582 53 leaves application/pdf Massachusetts Institute of Technology |
| spellingShingle | Sloan School of Management. Utley, Tana L. (Tana Leigh) A systems view of quality |
| title | A systems view of quality |
| title_full | A systems view of quality |
| title_fullStr | A systems view of quality |
| title_full_unstemmed | A systems view of quality |
| title_short | A systems view of quality |
| title_sort | systems view of quality |
| topic | Sloan School of Management. |
| url | http://hdl.handle.net/1721.1/39509 |
| work_keys_str_mv | AT utleytanaltanaleigh asystemsviewofquality AT utleytanaltanaleigh systemsviewofproductquality AT utleytanaltanaleigh systemsviewofquality |