Field deployment process transformation in IBM PC services
Thesis (M. Eng.)--Massachusetts Institute of Technology, Dept. of Mechanical Engineering, 2007.
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| Other Authors: | |
| Format: | Thesis |
| Language: | eng |
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Massachusetts Institute of Technology
2008
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| Online Access: | http://hdl.handle.net/1721.1/42318 |
| _version_ | 1826197186912714752 |
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| author | Fan, Siyu |
| author2 | Stanley B. Gershwin. |
| author_facet | Stanley B. Gershwin. Fan, Siyu |
| author_sort | Fan, Siyu |
| collection | MIT |
| description | Thesis (M. Eng.)--Massachusetts Institute of Technology, Dept. of Mechanical Engineering, 2007. |
| first_indexed | 2024-09-23T10:43:49Z |
| format | Thesis |
| id | mit-1721.1/42318 |
| institution | Massachusetts Institute of Technology |
| language | eng |
| last_indexed | 2024-09-23T10:43:49Z |
| publishDate | 2008 |
| publisher | Massachusetts Institute of Technology |
| record_format | dspace |
| spelling | mit-1721.1/423182019-04-10T10:38:14Z Field deployment process transformation in IBM PC services Fan, Siyu Stanley B. Gershwin. Massachusetts Institute of Technology. Dept. of Mechanical Engineering. Massachusetts Institute of Technology. Dept. of Mechanical Engineering. Mechanical Engineering. Thesis (M. Eng.)--Massachusetts Institute of Technology, Dept. of Mechanical Engineering, 2007. Includes bibliographical references (p. 57). Field service, as an important focus area of service operations, has increasingly become a critical component of the overall service offering by high-tech enterprises. Enhancing productivity by optimizing field services could bring significant benefits to the organization. This thesis investigates the field deployment process in IBM PC services and attempts to identify potential areas of improvements by applying principles in capacity management, customer-oriented services, as well as IT technologies, such as database and the Internet. In addition, demand statistics are analyzed to provide important insights into the limitations of the existing largely manual planning and scheduling process. A transformation plan is developed, with due consideration to both the capacity and efficiency of the Customer Solution Center and the overall experience of the end users. by Siyu Fan. M.Eng. 2008-09-03T15:19:32Z 2008-09-03T15:19:32Z 2007 2007 Thesis http://hdl.handle.net/1721.1/42318 232661026 eng M.I.T. theses are protected by copyright. They may be viewed from this source for any purpose, but reproduction or distribution in any format is prohibited without written permission. See provided URL for inquiries about permission. http://dspace.mit.edu/handle/1721.1/7582 57 p. application/pdf Massachusetts Institute of Technology |
| spellingShingle | Mechanical Engineering. Fan, Siyu Field deployment process transformation in IBM PC services |
| title | Field deployment process transformation in IBM PC services |
| title_full | Field deployment process transformation in IBM PC services |
| title_fullStr | Field deployment process transformation in IBM PC services |
| title_full_unstemmed | Field deployment process transformation in IBM PC services |
| title_short | Field deployment process transformation in IBM PC services |
| title_sort | field deployment process transformation in ibm pc services |
| topic | Mechanical Engineering. |
| url | http://hdl.handle.net/1721.1/42318 |
| work_keys_str_mv | AT fansiyu fielddeploymentprocesstransformationinibmpcservices |