Analysis of email and phone queuing systems in a world-wide contact center network
Thesis (M.B.A.)--Massachusetts Institute of Technology, Sloan School of Management; and, (S.M.)--Massachusetts Institute of Technology, Dept. of Aeronautics and Astronautics; in conjunction with the Leaders for Manufacturing Program at MIT, 2008.
Main Author: | Carter, Kristopher (Kristopher W.) |
---|---|
Other Authors: | Deborah Nightingale and Stephen Graves. |
Format: | Thesis |
Language: | eng |
Published: |
Massachusetts Institute of Technology
2008
|
Subjects: | |
Online Access: | http://hdl.handle.net/1721.1/43832 |
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