Improving productivity of service businesses with a new efficiency evaluation technique

Improving productivity of service businesses with a new efficiency evaluation technique

"Revised October 1983."

Bibliographic Details
Main Author:	Sherman, H. David.
Other Authors:	Sloan School of Management.
Format:	Working Paper
Published:	Cambridge, Mass. : Massachusetts Institute of Technology 2009
Subjects:	Service industries Industrial efficiency. Management.
Online Access:	http://hdl.handle.net/1721.1/48166

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