The consequences of quality : the effects of customer satisfaction on tenant retention
Thesis (M.S.)--Massachusetts Institute of Technology, Dept. of Urban Studies and Planning, 1993.
Main Author: | Easton, Robert W |
---|---|
Other Authors: | Marc A. Louargand. |
Format: | Thesis |
Language: | eng |
Published: |
Massachusetts Institute of Technology
2011
|
Subjects: | |
Online Access: | http://hdl.handle.net/1721.1/65690 |
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