The Ins and Outs of Change of Shift Handoffs between Nurses: A Communication Challenge

Background: Communication breakdowns have been identified as a source of problems in complex work settings such as hospital-based healthcare. Methods: The authors conducted a multi-method study of change of shift handoffs between nurses, including interviews, survey, audio taping and direct obser...

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Bibliographic Details
Main Authors: Carroll, John Stephen, Williams, Michele, Gallivan, Theresa M.
Other Authors: Sloan School of Management
Format: Article
Language:en_US
Published: BMJ Publishing Group 2013
Online Access:http://hdl.handle.net/1721.1/77617
https://orcid.org/0000-0001-9919-1908